Forrester Report: Design Your Digital Store Blueprint for Customer Impact

How to create a seamless experience for your retail customers

Forrester Report: Design Your Digital Store Blueprint For Customer Impact

Omnichannel is crucial for retailers. Implementing innovative technology is imperative to not only meet customers’ needs but to surpass their expectations. Customers want to purchase effortlessly across all platforms, which is why an omnichannel retail strategy is imperative to create the consistent experience they crave across apps, websites, social media, ads, and in-store visits.

According to the Forrester report Design Your Digital Store Blueprint For Customer Impact, “Among global purchase influencers in the retail industry, 38% say their firm plans to invest externally and 37% say it plans to invest internally in omnichannel projects in 2021.” The report concludes that “Any digital experience, including those that connect to or enhance a physical experience in-store, must reduce friction between a customer and their objectives.”

Download the report to learn:

  • How to create an omnichannel experience
  • How to keep your physical store relevant
  • How to differentiate your store through technology
  • How to design a digital roadmap for success
Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate