Forrester Report: US Retailers Rethink Pickup Lockers to Ease Last-Mile Pressures

How parcel lockers offer retailers the benefit of cost, convenience, and efficiency

US Retailers Rethink Pickup Lockers to Ease Last-Mile Pressures

Over the past year, consumer interest in retail pickup lockers has more than doubled. As a result, retailers in the US are expanding intelligent locker usage to benefit consumers (e.g., contactless order pickup) while increasing business efficiency (e.g., decreased labor costs and higher customer satisfaction).

In this report, Forrester outlines:

  • Why retailers must analyze pickup lockers as a solution for click-and-collect fulfillment
  • What execution success factors do retailers need to pay special attention to?
  • How to gauge the proper timing of locker implementation via consumer demand indicators

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