KIABI case study

The creation of a seamless Click-and-Collect process

KIABI case Study

With a mission to cultivate happiness and innovation, and with growing customer demand for Click-and-Collect services, KIABI was seeking to deliver a fast and seamless in-store parcel collection process to their valued customers. With Parcel Pending Lite by Quadient, KIABI created a seamless Click-and-Collect process.

In this case study, you will learn how KIABI:

  • Efficiently managed incoming parcels via a parcel locker solution
  • Elevated the customer experience
  • Increased in-store traffic
  • Improved customer satisfaction 

Download the case study to learn more

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate