With a mission to cultivate happiness and innovation, and with growing customer demand for Click-and-Collect services, KIABI was seeking to deliver a fast and seamless in-store parcel collection process to their valued customers. With Parcel Pending Lite by Quadient, KIABI created a seamless Click-and-Collect process.
In this case study, you will learn how KIABI:
- Efficiently managed incoming parcels via a parcel locker solution
- Elevated the customer experience
- Increased in-store traffic
- Improved customer satisfaction
Download the case study to learn more