Know your Customer: Improve Customer Experiences with Predictive Behaviors
The Customer Journey
Customer journey orchestration is the best way to enhance communications and provide key business insights to improve CX. View this session to learn more. Being a customer-centric insurer today means many things; making interactions between customers and carriers seamless and simple, introducing personalized insurance products, and maintaining empathy as process automation increases, to name just a few. And as the insurance landscape is rapidly changing, carriers are increasingly aware that they must make fundamental changes to satisfy the needs of their insureds.
For insurance organizations, competitive differentiation relies on customer experience (CX). But most are struggling to connect customer facing-communications to a customer journey map. Customer journey orchestration is the best way to enhance communications and provide key business insights to improve CX.
Watch this 30 minute session hosted by Quadient, Heart of the Customer (HOC), and Duck Creek as we share industry trends for CX journeys, how successful insurance carriers are leading with the journey-first approach, and how current customers benefit from connecting journey mapping to next best actions for relevant communications.
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