Marine Home Center elevates its customer experience with Parcel Pending lockers

Marine Home Center case study

To keep up with customer needs, Marine Home Center, a Nantucket home improvement retailer, was looking to extend their hours of operation without the overhead costs of staffing associated with keeping the store open longer.

Marine Home Center turned to Parcel Pending by Quadient for an indoor Buy Online, Pick-up in Locker (BOPIL®) solution that not only extended their hours without actually having to keep the store open, but also saved staff and customers time with pickup, and eased congestion in the store. 

100 percent of customers surveyed rated the lockers easy to use and that they would use the lockers again. 

"We advertise our lockers are open 24/7, which enables us to stretch our hours without actually having to keep the store open just for order pick-ups. Consumers order online and our webstore specifies that all orders will be delivered to the lockers. We cannot imagine not having them." 
Ron Foster, General Manager, Marine Home Center

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