Insurers today are looking for a blend of Customer Communication Management and Enterprise Content Management capabilities to design the communications that their customers are looking for. Learn from the experience of 100 of your peers to better determine which solution may be right for your business. This comprehensive report by Novarica offers an exceptional summary of the Customer Communications Management (CCM) systems that are available to US insurers, providing feedback on 20 different solutions and summarizing the technologies and differentiators you should consider when purchasing a CCM for your business. The report is targeted at both property & casualty and life & annuity insurers, to assist them in determining a short list of top vendors to consider when looking at client communication solutions. The paper also examines the rise in Omnichannel requirements, and the vendors that are best positioned to help insurers meet the current and future needs of their customer base.
“While insurers have traditionally depended on paper and electronic documents for information storage and transmission, the growth of other content-generating technologies and internet services has increased the use of other forms of unstructured data. Many insurers are updating, replacing, or consolidating document management and enterprise content management (ECM) systems to better manage this content, whether for internal efficiencies, improved customer interactions, or analytics and reporting. “
Novarica 2018 Market Navigator for CCM