Many telco’s lack the proper infrastructure to support a CX strategy that spans the entire business. Legacy technology, departmental silos and changing regulations add additional layers of complexity and hinder progress.
Quadient’s® comprehensive portfolio of best-in-breed technologies helps telecommunications companies bring together and activate the entire business in the name of better customer experience.
Capabilities at a glance:
- Digital on-boarding
- Interactive account statements and bills
- Digital forms and processes
- SMS and mobile push notifications
- Personalized up-sell and cross-sell promotions
- Interactive welcome kits and contracts
- Client correspondence
- eSignature integration
Download the brochure to learn more.