Global growth has led to an increase in the number of high net worth individuals (HNWIs). According to the most recent World Wealth Report, global HNWI wealth is projected to nearly triple in size from 2006-2025 and to surpass US$100 trillion by 2025. Although the market has expanded, the competition to serve HNWIs remains intense.
At the heart of this transformation are the technological innovations that are altering clients’ lifestyles. The always-on mentality, the ubiquity of mobile devices, such as smartphones and tablets – and now wearables – have shifted client expectations and changed how they want to access information.
In this paper, we will illustrate how wealth management firms can best leverage technology to overcome the four most critical challenges to delivering an exceptional customer experience: legacy technology, changing regulations, organizational silos and lack of IT time and resources.