Webinar Recording-The Reality of Mapping: Practical Advice on Getting Your Journeys Right

How to ensure your customer maps are successfull

aa

Alongside the CXPA, we recently hosted a webinar "The Reality of Mapping: Practical Advice on Getting Your Journeys Right" where Laurent Ghio CCXP, Quadient's Journey Mapping Expert shared practical advice on how to ensure that your maps are a hit with your colleagues every time, adding real value well beyond the project initiation phase.

During the 30-minute presentation, Laurent gives practical examples to answer these common questions:

  • Where do I start with customer journey mapping?

  • How can I get internal stakeholder buy-in?

  • How can I future-proof my customer journey maps?

  • How can I embed CX at the heart of my business?

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate