Currently, 20 million Americans either buy coverage through the Affordable Care Act (ACA) exchanges, or are enrolled in the law’s expanded Medicaid health benefits. And even though the presidential changing-of-the-guard means future coverage options are uncertain, people are still signing up in droves. Consumers have no choice but to hold their breath and jump in, because no one knows exactly what the future holds for the ACA. Change is coming, and with it the accompanying risks. Healthcare payers need to move quickly to a next-generation communications infrastructure to ensure that they will be able to produce more effective, cost-efficient policyholder communications.
By downloading this white paper, you will learn how Health Insurance organizations can leverage modern customer communications management (CCM) solutions to:
- Move fast and respond quickly to changing requirements;
- Inject flexibility into legacy environments;
- Deliver great customer experiences that span multiple channels.