What SMBs need to know about communication channel preferences

(and why ignoring them is a mistake)

infographic thumbnail

The facts on customer communication channel preferences in 2022

Channel preferences are changing rapidly, and they vary by communication type. Delivering communications via your customers' preferred channels is critical to remaining competitive and boosting customer engagement. Small-medium businesses should not be afraid to personalize and control the way their customers receive essential communications. They just need the right technology in place to make it happen. 

Curious to know what the latest customer channel preference trends are? This infographic breaks down the facts.
 

Communication Channel Preference Facts 2022

 

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate