For more information about Quadient’s® products and services, please choose one of the forms below.
At Quadient, we are committed to providing our clients with the highest quality of maintenance and technical support through our flexible maintenance contract agreements. Whether you require critical care support, regular operational support or are looking to access our latest software updates and documentation, our software experts are ready to help.
A note to our existing customers: All software products by Satori Software, GMC Software and Human Inference is still covered under your current agreement. You will still receive our award-winning support from the same staff that’s been supporting you for years.
Please note that email is the preferred method of contacting our support team –
offering the fastest and most accurate way to create a support ticket and initiate contact with the support team.
Postal
Data Quality
CCM
CJM
Digital Experience
CCM
CJM
Digital Experience
CCM
CJM
Digital Experience
CCM
CJM
Digital Experience
Data Quality
Postal
CCM
CJM
Digital Experience
Quadient Software Maintenance ensures productivity and helps you meet customer service level agreements, by providing:
Quadient Inspire CCM customers with maintenance also receive immediate availability of all Inspire upgrades, updates and patches
Current customers with maintenance receive complimentary access to Quadient University. Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information. The portal is accessed by more than 5,500 users from over 1,200 companies. The key features include:
During your support call, our support team may request to establish a remote assistance connection to interactively help you diagnose and resolve your support request. Once you have received your support Session Code, please click here to access the Remote Support solution.
Standard support offers you access to expert technical support during regular business hours, eastern standard time, while platinum offers extended regular support and after hours’ support for critical priority cases.
Current customers with maintenance receive complimentary access to Quadient University (formally GMC University). Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information. The portal is accessed by more than 5500 users from over 1200 companies. The key features include:
