Support

Quadient Software Maintenance ensures productivity and helps you meet customer service level agreements, by providing:

• Maintenance options designed to meet your specific needs
• Support resources available 24/7
• Preferred pricing for Quadient Professional Services
• Experts on call when you need them

Quadient Inspire CCM customers with maintenance also receive immediate availability of all Inspire upgrades, updates and patches

Access the Quadient community

During your support call, our support team may request to establish a remote assistance connection to interactively help you diagnose and resolve your support request.  Once you have received your support Session Code, please click here to access the Remote Support solution.

Click here to access remote support

Current customers with maintenance receive complimentary access to Quadient University (formally GMC University).  Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information. The portal is accessed by more than 5500 users from over 1200 companies. The key features include: 

• The discussion module, which receives more than 500 posts every month
• The documentation module that contains complete and up-to-date documents relating to the Quadient product portfolio
• The resources and sample modules that provide users with a large number of sample files, schemas, recordings of our “How To Webinars” and other useful resources
• The knowledge base module (driven by Quadient Support) that stores responses to the most common product related questions as well as hints and best practices
• The support module, providing information about the most recent and upcoming Quadient product releases.