Quick contact
Quick contact

Support

Delivering success and productivity for our customers.

Support

At Quadient, we are committed to providing our clients with the highest quality of maintenance and technical support through our flexible maintenance contract agreements. Whether you require critical care support, regular operational support or are looking to access our latest software updates and documentation, our software experts are ready to help.

Looking for support?

Please note that email is the preferred method of contacting our support team –
offering the fastest and most accurate way to create a support ticket and initiate contact with the support team.

 

Postal
Data Quality

 

800.357.3020
supportNA@quadient.com

CCM
CJM
Digital Experience

1-866-883-4260
cansupport@gmc.net

CCM
CJM
Digital Experience

+(52) 55 9000 4335
supportMX@quadient.com

CCM
CJM
Digital Experience

+(55) 11 23377746
supportBR@quadient.com

CCM
CJM
Digital Experience

+(65) 6653 1400
supportapac@quadient.com

We’ve got your back

We’ve got your back

Quadient Software Maintenance ensures productivity and helps you meet customer service level agreements, by providing:

  • Maintenance options designed to meet your specific needs
  • Support resources available 24/7
  • Preferred pricing for Quadient Professional Services
  • Experts on call when you need them

Quadient Inspire CCM customers with maintenance also receive immediate availability of all Inspire upgrades, updates and patches

Access the Quadient community

Premium content to help you get the most out of your Quadient solution

Premium content to help you get the most out of your Quadient solution

Current customers with maintenance receive complimentary access to Quadient University.  Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information. The portal is accessed by more than 5,500 users from over 1,200 companies. The key features include: 

  • The discussion module, which receives more than 500 posts every month
  • The documentation module that contains complete and up-to-date documents relating to the Quadient product portfolio
  • The resources and sample modules that provide users with a large number of sample files, schemas, recordings of our “How To Webinars” and other useful resources
  • The knowledge base module (driven by Quadient Support) that stores responses to the most common product related questions as well as hints and best practices
  • The support module, providing information about the most recent and upcoming Quadient product releases.

Remote assistance for Quadient postal solutions

Remote assistance for Quadient postal solutions

During your support call, our support team may request to establish a remote assistance connection to interactively help you diagnose and resolve your support request.  Once you have received your support Session Code, please click here to access the Remote Support solution.

Click here to access remote support

Whether you choose Standard or Platinum support, we’ve got you covered

Standard support offers you access to expert technical support during regular business hours, eastern standard time, while platinum offers extended regular support and after hours’ support for critical priority cases.

Quadient Inspire Support Plans

Support Plan
Support Plan
Standard
Standard
Platinum
Platinum
Hours of Operation: Standard Business Hours 8:30AM - 5:30PM (one of ET, CT, MT, PT)
 
 
Hours of Operation: Extended Business Hours 8:00AM - 8:00PM (ET)
 
 
24/7 Afterhours Support for Critical Priority cases
 
 
Standard SLA first response (Critical: 2hrs, High: 4hrs, Medium: 8hrs, Low: 12hrs)
 
 
Premium SLA first response 60 min for all priorities
 
 
3 Named Contacts Client's resources entitled to contact Quadient Support
 
 
5 Named Contacts Client's resources entitled to contact Quadient Support
 
 
Annual on-site visit
 
 
EKP Licence
 
Free EKP licences included
Free EKP licences included
Designated Support Analyst
 
 

Quadient University

Quadient University

Current customers with maintenance receive complimentary access to Quadient University.  Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information. The portal is accessed by more than 5500 users from over 1200 companies. The key features include: 

  • The discussion module, which receives more than 500 posts every month
  • The documentation module that contains complete and up-to-date documents relating to the Quadient product portfolio
  • The resources and sample modules that provide users with a large number of sample files, schemas, recordings of our “How To Webinars” and other useful resources
  • The knowledge base module (driven by Quadient Support) that stores responses to the most common product related questions as well as hints and best practices
  • The support module, providing information about the most recent and upcoming Quadient product releases. 
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  • Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.

    Source:

    Senior Vice President, Policy Business Integration. Top U.S. Insurer

  • The support we have received from the team has been very good. We have worked closely with the developers and the support team and have a good relationship. The team works hard to understand and meet our requirements.

    Source:

    IT Director, Fortune 500 Chemicals Company

  • The Quadient account, support, and management resources are very accessible and responsive to our needs.

    Source:

    IT Architect, Large Enterprise Insurance Company