Skapa bättre kontaktpunkter för kunden

Förbättra de viktiga ögonblicken:

Statements, email & SMS, mobile and web content, customer correspondence

Kommunikation i flera kanaler

Skapa innehåll som är:

Managed by business users, governed by approval processes, mobile and digital ready

Förbättra kommunikationen

Skapa kommunikation som är:

Personalized, compliant, omnichannel, guided by customer journey mapping

Förhandsgranskning i alla kanaler

EN PLATTFORM, OBEGRÄNSADE KANALER

Quadient Inspire, an award-winning and market-dominating customer communications management (CCM) platform, enables telecommunications organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized hub.

SNABBA PÅ DEN DIGITALA OMVANDLINGEN

SNABBA PÅ DEN DIGITALA OMVANDLINGEN

With Quadient Inspire, you have the ability to create more robust, dynamic and business-driven communications than ever before – without incurring huge costs to replace existing systems. Our solutions integrate with your existing technology infrastructure and offer flexible implementation options, including on-premise, hybrid, and cloud. Our powerful migration technology, InspireXpress makes the process of retiring legacy CCM systems fast and easy.

Complimentary white paper
Top CX Challenges and Solutions for the Telco Industry 

Ladda ner whitepaper
skapa kommunikation genom att stärka affärsanvändarna

STÄRK FÖRETAGSANVÄNDARNA OCH FÖREBYGG SILOR

Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of-business teams to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail.

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Lyft kundupplevelsen och gör kunderna nöjdare

Förbättra kundkommunikationen

Reduce in-bound call volumes 
Reduce call volumes by making statements easy-to-understand with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate usage information. Consolidate statements for various services to take advantage of postal savings. 

Personalized interactive communications 
Enable your CSR’s to create personalized customer correspondence by putting approved templates at their fingertips. 

Up-sell, cross-sell 
Create personalized offers to encourage enrolment in fixed payment plans to guarantee income streams. Leverage mobile push notifications, SMS and email to promote annual maintenance plans and new equipment. 

Digital onboarding 
Make onboarding quick and convenient with digital forms that are pre-populated with your customers’ data, and integrated eSignature capabilities. 

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Minska efterlevnadsriskerna

ÖKA FLEXIBILITETEN OCH MINSKA RISKERNA

Reduce compliance risk and improve operational efficiency by enabling various departments throughout your organization to collaborate throughout the communications creation and approval process. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.

 

Ladda ner broschyr
Kundresekarta

BYGG EN BÄTTRE KUNDRESA

Quadient Customer Journey Mapping enables you to connect all customer-facing communications to a customer journey map, ensuring every communication project is accountable to your CX strategy at the highest level. Cross-functional teams easily share feedback directly through the tool, so improvements can be made in real-time.

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arkivera och hämta kommunikation

Kraftfull arkivering och hämtning för en ännu bättre kundupplevelse

Meet today’s compliance standards and improve CX by providing both customers and employees with quick access to historical documents and data across all channels. Drive web traffic, improve customer experience, and reduce call volumes by empowering your customers to securely access their statements and correspondence through your web portal, on the device of their choice.

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review layout
review layout
 

Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM

Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. 

Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.

Access the Leaderboard
Erfarenhet

Erfarenhet

En lång historia av ledarskap i världsklass

Stöds av experterna

Stöds av experterna

Gartner, Forrester och Aspire

Expertis

Expertis

8 miljarder personliga upplevelser årligen

Bevisat resultat

Bevisat resultat

97% kundnöjdhet