CXM Professional Services
Extensive CCM implementation experience across a broad host of industries has earned us a reputation as the CCM implementation specialists.
Our strategic, industry-focused experts listen to your requirements and respond with solutions that fit your business and culture.
Qualified project management professionals and highly skilled consultants that take a holistic, evolutionary approach.
Maximize the value of your solution
By choosing Quadient, you’ve made an important investment in your company’s ability to improve the customer experience. However, that investment is just the beginning. Quadient offers a full spectrum of professional services to help you realize the full potential of your solution.
Our team consists of qualified project management professionals and highly skilled consultants that take a holistic, evolutionary approach to help you:
- Meet your ever-changing customer communications needs with a robust omnichannel approach
- Develop and deploy digital experiences
- Consolidate and replace legacy systems
- Ensure regulatory compliance
Our commitment to you
Quadient’s Professional Services Organization (PSO) is committed to helping you get the most out of your investment.
- Our Vision is to be your guide to ensure your team’s success.
- Our Mission is to ensure you take full advantage of your Quadient solutions to create an optimal communication experience for your customers.
Why trust Quadient Professional Services?
It takes a village to be successful, and with Quadient, you have access to an experienced team that share a collective wisdom that bring best practices from a CCM and industry perspective.
- Strategic, industry-focused and local-based experts
- Seamless CCM strategies backed by a proven methodology
- Integrated solutions that reduce your total cost of ownership
- Years of experience implementing complex content migration, and CCM projects across a broad host of industries
Certified and accredited
Quadient’s PSO team is the only services entity in the CCM space to be a certified Professional Services organization by PS Principles LLC.
Additional certifications include:
- XPlor EDP certification
- CCMI SCAMPI level 3 certification
- All Project Managers are PMI certified
- Jira cloud-based agile tool for sprint-based projects
- All consultants are Quadient Inspire certified experts
- 100+ years combined Inspire experience
CCM migration experts
By partnering with Quadient for your migration effort, you are guaranteed an interconnected team and processes that focus on value delivery. Quadient’s PSO follows a proven migration methodology that encourages end user-empowerment for content management, enablement of digital presentment, and reusable components that will change the way you approach content creation and maintenance.
- We focus on transforming your CXM needs, not just modernizing them
- Quadient applies best practices, process and thorough testing to safeguard quality
- We provide qualified resources to deliver the project on time
- We leverage project management best practices and agile methodology to deliver on budget
- Our proactive project monitoring keeps you informed
- Complete documentation enabling you to maintain the Inspire solution going forward
Proven workflow management tools
Leverage our proven workflow management tools and methodology to get the most out of your Quadient Inspire installation. Our team designs scalable solutions based on an open architecture, allowing you to leverage the data sitting in legacy systems and siloed applications.
We help you:
- Streamline processes, reduce costs and achieve greater agility
- Build and deliver consistent, compliant, secure omni-channel communications
- Add dynamic, modern, and real-time capabilities to traditional communications
- Reduce the complexity of template management
Integration with third-party solutions
Accelerate your ROI through integration with third party and homegrown applications. This includes integrating with systems across your enterprise such as CRM, ERP, Archive/ECM, HRM, BI, BPM, core databases and more. Our consultants help you navigate the journey to digital, resulting in increased agility, reduced costs and productivity gains.
Quadient’s professional services team, including the expertise of the developers and trainers, have made all the difference when it comes to delivering a seamless implementation. They have fully trained our staff on how to get the most out of Inspire’s many features and they helped design a web service integration that enables us to gather critical customer information from our legacy mainframe systems.
Support during the installation and implementation phase has been exceptional. Any issues we ran into or questions we had were answered quickly and correctly. The feedback from the development team has been very positive in regards to the creation of the processes.
Operating System Analyst, (Firm Size: 500M - 1B USD)
Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.
Senior Vice President, Policy Business Integration. Top U.S. Commercial Insurer