Tietoevry partners with Quadient to enhance omnichannel customer experience
Thursday, Aug 18th 2022
Today, customers expect every experience they have with a brand or provider to be fast, easy, and convenient. With the ability to communicate regardless of where they are, customers don’t distinguish between online and offline. They don’t think about brands as buildings + phone + mobile + website + social media, etc. To them, it’s one brand/one channel. In other words—omnichannel. In this reality, it’s critical that all businesses have a customer communications management (CCM) strategy in place to meet these expectations.
