What is digital experience?

Go digital without leaving the customer behind

 

Get the personalized, omni-channel customer experiences that your customers demand

The pressure is on for companies to keep up and provide the digital experience their consumers want. So how do you bring on new digital experience technologies without harming or losing existing channels? 

Quadient helps organizations go digital without leaving the customer behind. Our digital experience platform ensures you deliver personalized, connected, and compliant omni-channel experiences for your customers.

Using Digital Transformation to Deliver a Better Customer Experience

Using Digital Transformation to Deliver a Better Customer Experience

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Quadient Digital Advantage Suite Overview

Quadient Digital Advantage Suite Overview

Think Digital First, Without Leaving Your Business Behind

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Customers Prefer Hybrid Digital/Physical Experiences

Customers Prefer Hybrid Digital/Physical Experiences

Complimentary Forrester Report

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What is digital experience?

What is digital experience?

Thanks to super-brands like Apple, Google, and Amazon, consumer expectations are higher than ever before. Today’s customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice.

But for highly regulated industries such as insurance and financial services, digital transformation presents a number of challenges, including:

  • Complex legacy IT systems
  • Operational silos
  • Changing regulations
  • Lack of IT time and resources

CCM solutions with strong digital capabilities help companies overcome these challenges.

Why digital experience matters

Why digital experience matters

The focus in CCM is shifting to digital, but what about paper? Are you struggling to entice customers away from physical channels? New insights from Forrester suggest you shouldn’t: while many articles state that customers prefer digital experiences only, new research from Forrester's Customer Experience Index (CX Index™) reveals that hybrid customer experience (CX) is likely to outperform both purely digital and purely physical experiences.

In a nutshell, Digital Experience helps you deliver better:

Personalized digital experience (PDX)

On-boarding

Mobile & web applications

Rapid mobile application development (RMAD)

Best Practices in Digital Experience Development

Best Practices in Digital Experience Development

The pressure is on for companies to keep up and provide the digital experience their consumers want. So how do you bring on new digital experience technologies without harming or losing existing channels? 

Madison Advisors looked into this issue;  the white paper “Keeping the Customer in Mind When Going Digital” examines how organizations should get and keep a digital focus, while never losing sight of the customer.

Did you know?

 

37% of enterprises face a skill shortage when it comes to mobile application development.

Source: Outsystems. The State of Application Development, 2017.

 

By 2022, 70% of software interactions in enterprises will occur on mobile devices.

Source: Gartner. Predicts 2017: Mobile Apps and Their Development. December 1, 2016. ID: G00317120

 

62% of IT managers report a large app development backlog, with some having more than 10 apps waiting to be developed.

Source: Outsystems. The State of Application Development, 2017.

Why Quadient for digital experience?

Why Quadient for digital experience?

There is a real need for a low-code solution that facilitates and manages the design and delivery of personalized mobile and web content to reduce strain on IT, improve the customer experience and drive efficiency.

Quadient’s® digital experience solutions enable you to create responsive, interactive, regulatory compliant, and highly individualized mobile and web experiences quickly and easily from one intuitive interface.

MOVE AT THE SPEED OF DIGITAL.
WITHOUT LEAVING YOUR BUSINESS BEHIND.

Go digital with Quadient

Focus on the customer experience

Focus on the customer experience

Deliver personalized, connected, and compliant omni-channel experiences

Combine the best of both worlds

Combine the best of both worlds

Bring on new digital experience technologies without harming or losing existing channels

Go for hybrid experiences

Go for hybrid experiences

Outperform both purely digital and purely physical experiences with a strategic approach to hybrid experiences

Digital experience platform for the best experiences

Go for hybrid experiences

Build a comprehensive platform that bridges traditional CCM with digital experience platform (DxP) capabilities

 
 

How we help

Quadient® (formerly GMC Software) was named a Leader for the fourth consecutive year in the 2017 Gartner Magic Quadrant for CCM Software.

Quadient Digital Advantage Suite is the only low-code digital experience platform that enables you to develop personalized mobile and web experiences that are fully integrated with core systems and aligned with non-digital communication channels.

Learn more

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