New disruptors are bringing rapid change to the traditional insurance industryTuesday, Nov 3rd 2020
Insurers large and small recognize the journey from being a product-focused, process-oriented business to a customer-centric, technology-enabled organization takes time and many planned and...
What Covid-19 has Taught Telecoms about Customer Experience ManagementMonday, Sep 28th 2020
Covid-19 has impacted the customer experience expectations of telecom customers. Learn how and what CX professionals need to do to manage them.
Taking Utility Customer Communications to the Next LevelWednesday, Sep 16th 2020
Currently, many utilities are still managing communications through separate teams that use incompatible technologies for individual channels, often multiplying the complexity and cost of efforts...