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New disruptors are bringing rapid change to the traditional insurance industry

Andi Dominguez Tuesday, Nov 3rd 2020

Insurers large and small recognize the journey from being a product-focused, process-oriented business to a customer-centric, technology-enabled organization takes time and many planned and...

What Covid-19 has Taught Telecoms about Customer Experience Management

Monday, Sep 28th 2020

Covid-19 has impacted the customer experience expectations of telecom customers. Learn how and what CX professionals need to do to manage them.

Taking Utility Customer Communications to the Next Level

Wednesday, Sep 16th 2020

Currently, many utilities are still managing communications through separate teams that use incompatible technologies for individual channels, often multiplying the complexity and cost of efforts...

Quadient breaks into the CXM market…

Scott Draeger Tuesday, Sep 1st 2020

I couldn’t be more pleased that Quadient is the subject of the latest vendor profile from IDC’s Alan Webber, “Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping...

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Becoming Customer Obsessed: British Gas’s Journey to Digital

New disruptors are bringing rapid change to the traditional insurance industry

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New disruptors are bringing rapid change to the traditional insurance industry

客户体验

New disruptors are bringing rapid change to the traditional insurance industry

What Covid-19 has Taught Telecoms about Customer Experience Management

Taking Utility Customer Communications to the Next Level

Quadient breaks into the CXM market…

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