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Insurers large and small recognize the journey from being a product-focused, process-oriented business to a customer-centric, technology-enabled organization takes time and many planned and...
Covid-19 has impacted the customer experience expectations of telecom customers. Learn how and what CX professionals need to do to manage them.
Currently, many utilities are still managing communications through separate teams that use incompatible technologies for individual channels, often multiplying the complexity and cost of efforts...
I couldn’t be more pleased that Quadient is the subject of the latest vendor profile from IDC’s Alan Webber, “Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping...
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