Omdia Universe: Customer Communications Management 2026

Quadient Inspire named Best in Class for both Technology and Solution Breadth

Built to Lead the CCM Market

Quadient Inspire stood out in the Omdia Customer Communications Management (CCM) 2026 report, rated as a Leader and recognised as Best in Classfor both Technology and Solution Breadth. What does this mean? It means Inspire achieved the highest Technology score of any vendor evaluated.

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• How AI capabilities with built-in safeguards are helping businesses deepen their customer relationships

• Strategic buyer guidance and comparative vendor analysis

• Why Quadient was rated a Leader and ‘Best in Class’ for both Technology and Solution Breadth

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Infographic 10 Ways Poor External Communications Affect Business Performance <p>When external communications are fragmented, the consequences ripple across your entire organisation. This infographic outlines 10 critical ways that poor customer communication management actively damages business performance.</p>

10 Ways Poor External Communications Affect Business Performance

<p>When external communications are fragmented, the consequences ripple across your entire organisation. This infographic outlines 10 critical ways that poor customer communication management actively damages business performance.</p>

Webinar Accessible Documents: Essential for Some, Better for All Digital accessibility is often treated as a legal obligation, but its true power lies in universal design. In this joint webinar, Infosys and Quadient explore how building accessible documents is essential for individuals with disabilities, yet creates a cleaner, more intuitive customer experience (CX) for everyone. Learn how to leverage inclusive design, automation, and AI to scale communications that lower compliance risk while boosting engagement across your entire customer base.

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