Case Study Quadient Impress helps RowCal achieve timely and compliant homeowner communications
RowCal was challenged in getting mandatory communications out to homeowners in a timely and compliant manner due to outdated tools and cumbersome manual processes that were familiar only to a few staffers. After a lengthy search, RowCal selected Quadient Impress to optimise their mailing process. RowCal was able to empower their employees with Impress to manage mailings of welcome letters, meeting notices, and association updates by themselves, resolve any potential issues and meet all mandatory deadlines. Employees take under 30 seconds to process their mailings with Impress, and then the Impress Distribute module takes one to three days to prep physical mail for the post office, compared to their previous service, which took as long as two weeks.