Improve the moments that matter:
Statements, email, SMS & push notification, mobile and web portal content, digital forms & claims correspondence, quotes, policies, riders & welcome letters
Generate content that is:
Managed by business users, governed by approval processes, mobile and digital ready
Create communications that are:
Personalised, compliant, omnichannel, guided by customer journey mapping
The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organisations to create and deliver personalised, compliant customer communications across all channels, from one centralised platform.
Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalised, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.
Cloud communications built for the future
Inspire Evolve is a high-performance, SaaS customer communications management solution from Quadient - the world's most trusted CCM solution provider. Inspire Evolve is born from Quadient’s award-winning flagship CCM solution, Inspire Flex, to align with the needs of today’s agile line of business leaders.
Inspire Evolve integrates four components – content author, front office, generate and archive - in a centralised hub within the Quadient Cloud to deliver a seamless experience for your communications teams. Empower teams with the ability to design and deliver secure, personalised digital communications – all with minimal IT strain.
Speed up digital transformation
Quadient Inspire integrates with your new and legacy IT systems and offers flexible implementation options, including on-premise, hybrid, and cloud solutions so you can scale easily as your organisation grows and needs evolve. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to reduce the time and costs associated with retiring legacy CCM systems, saving your team thousands of hours and valuable resources.
Complimentary Novarica report
Quadient Named Dominant Provider in 2020 Novarica Market Navigator™
Empower business users, reduce silos
Reduce the strain on IT and meet consumer demands by empowering business users to customise customer communications quickly and easily, in a controlled environment. Quadient Inspire’s synchronised omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.
Increase agility, reduce risk
Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of-business teams to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail.
Elevate the customer experience, improve speed to market
From acquisition, onboarding and policy servicing to claims handling, billing and renewals, make your customer’s experience quick and convenient with digital forms that are pre-populated with your customers’ data. Add dynamic elements to complex communications to make it simple for your customers to find important information with interactive charts, graphs, and sliders. Leverage customer data to position upsell and cross-sell promotions tailored to your customers’ unique needs.
Take action to improve the customer journey
Inspire Journey enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, so improvements can be made in real-time.
Powerful archival and retrieval for improved policyholder experience
Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.
Moments that matter in Insurance
‘Moments of truth' are make-or-break instances along a customer’s journey. Learn the pivotal opportunities to differentiate your brand and earn customers for life.
IDC MarketScape Worldwide Cloud CCM Applications '22
Get complimentary access to the 2022 MarketScape, courtesy of Quadient―a named Cloud CCM Leader.
The Secret to Unifying Policyholder Communications
In this whitepaper, we dive into strategies to unify policyholder communications to deliver a consistent customer experience across all channels.