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Millennials and Gen Z embracing AI-generated communications twice as fast as older groups, Quadient finds

Wednesday, May 21st 2025 New research from Quadient reveals a significant generational gap in UK attitudes toward AI-generated communications. Nearly half of 18–34-year-olds see AI as improving response speed and are comfortable with its use, compared to just 23% of those over 55. While AI adoption boosts customer satisfaction, trust remains a challenge, especially in sensitive contexts like healthcare. Quadient urges businesses to prioritise transparency, quality, and data security to build consumer confidence in AI-driven communications.

AI-powered Automation and Real-Time Payments Secure Quadient Leader Position in SPARK Matrix for Accounts Receivable

Thursday, May 15th 2025 Quadient has been positioned as a Leader in the SPARK Matrix™: Accounts Receivable Applications, 2025, for the fourth consecutive year.

Stasher and Quadient Partner to Launch Nationwide Luggage Storage Using UK Smart Locker Network

Wednesday, May 7th 2025 Quadient partnered with Stasher to expand UK luggage storage, offering access to 1,640+ smart lockers in major cities.

The sustainability dilemma – 52% of consumers want more guidance on the environmental impact of communication choices, Quadient finds

Wednesday, Apr 30th 2025 A new Quadient study reveals that 52% of UK consumers want clearer guidance on the environmental impact of communication methods. While 94% view digital channels—especially email—as the most sustainable, many remain uncertain about the true impact. Younger generations show greater concern about digital sustainability, highlighting a need for more transparent, tailored communication strategies.

Quadient: 11% Increase in Software Sales to Mail Clients in 2024 Reflects Rising Demand for Smarter, Multichannel Communications

Wednesday, Apr 30th 2025 Businesses are increasingly turning to digital solutions to meet rising customer expectations for modern, multichannel communication. This shift is driving tangible growth: Quadient recorded a record 11% increase in cross-sales in FY24 of Digital solutions within its Mail customer base.

Quadient Named a Leader in the SPARK Matrix™: Customer Communication Management Report for 2025

Thursday, Apr 24th 2025 Quadient has been recognised as a Leader in the SPARK Matrix for CCM report by global advisory and consulting firm QKS Group, for the fifth consecutive year.

Quadient Recognised in Analyst Report on Top AI Use Cases for Finance Automation

Wednesday, Apr 16th 2025 The Forrester report, “Top AI Use Cases for Accounts Receivable Automation In 2025,” includes mentions of Quadient AR for cash application and payment notice.

Quadient Receives SBTi’s Validation of its GHG Emission Reduction Targets

Monday, Apr 7th 2025 Science-Based Targets initiative (SBTi) has validated Quadient's greenhouse gas (GHG) emission reduction targets.

Quadient Recognised in Inaugural 2025 Gartner® Magic Quadrant™ for Accounts Payable Applications

Friday, Apr 4th 2025 Quadient has been recognized in the first ever 2025 Gartner Magic Quadrant for Accounts Payable Applications.

Quadient Maintains Leader Position on Aspire Leaderboard for Customer Communications and Interaction Experience Software

Thursday, Mar 13th 2025 Quadient has been a consistent Leader on the Aspire Leaderboard and recently saw its score increase on “overall strategy” and “ability to execute.”

Quadient Enables New Shipping Service with Japan Post on its Open Locker Network, Driving Convenience and Increased Parcel Volume

Tuesday, Mar 4th 2025 The expanded partnership increases parcel volume through the open locker network and will consolidate package pickup, leading to more efficient, ecological and sustainable business operations.

Morrisons partners with Quadient for convenient parcel delivery at its Morrisons Daily stores

Tuesday, Feb 18th 2025 Quadient is partnering with Morrisons to install parcel lockers at 230 stores by Spring 2025, enhancing secure parcel pickup and returns. This partnership improves customer convenience, reduces local traffic, and drives foot traffic to Morrisons Daily stores.

Quadient research finds UK consumers crave mail in a digital world

Tuesday, Feb 4th 2025 Quadient research reveals UK consumers still value physical mail. Despite digital dominance, 79% sent physical mail last year, and 53% prioritise urgent letters over digital messages. Businesses must adopt a multi-channel approach for effective communication.

Quadient Teams Up with Buzz Bingo to Bring Convenient Parcel Lockers to Bingo Clubs Across the UK

Tuesday, Jan 28th 2025 Quadient announces a partnership with Buzz Bingo to deploy Parcel Pending by Quadient automated lockers in 35 of its 81 bingo clubs across the UK.

Quadient Partners with ScotRail to Introduce Parcel Lockers at Stations Across Scotland

Tuesday, Jan 21st 2025 Quadient announces a partnership with ScotRail to deploy Parcel Pending by Quadient automated lockers across Scotland’s rail network.

Leading Human Resources Technology Company Selects Quadient for Accessibility Compliance in Customer Communications

Thursday, Jan 16th 2025 The leading provider of integrated benefits, payroll, and human resources cloud solutions identified Quadient Inspire, a customer communications management platform, as the best solution fit for its needs.

Drowning in claims: Insurance industry must address communication gaps, or the cost of flooding will keep rising, Quadient warns

Thursday, Jan 16th 2025 Quadient warns that 2025 could bring record flooding costs in the UK due to poor insurer communication. With rising claims and 5.5 million at-risk properties, only 17% of consumers feel insurers communicate effectively. Quadient urges proactive, data-driven communication to help customers prevent flood damage and reduce claims.

Report by Leading Analyst Firm Shows Quadient Recorded the Fastest Growth in 2023 Among CCM Market Leaders

Friday, Jan 10th 2025 The IDC Worldwide CCM Software Market Shares, 2023 report shows Quadient rapidly closing the gap on the top position, having recorded the fastest growth among the major CCM vendors globally.

Quadient Surpasses 25,000 Global Locker Installations with U.S. Package Concierge Acquisition, Setting Sights on Exceeding €100M of Locker Revenue in 2025

Wednesday, Dec 18th 2024 Quadient announced today the acquisition of US-based parcel management solutions provider Package Concierge®, exceeding the 25,000-unit mark in its global installed base.

Quadient Recognised in Two IDC MarketScape Reports for Accounts Receivable Automation Applications

Monday, Dec 16th 2024 Quadient AR, part of the cloud-based Quadient Digital automation platform, is a credit-to-collections-to-cash application that creates high-value customer interactions and accelerates cash flow.

Quadient Named a Worldwide Automated Document Generation and CCM Leader by IDC

Thursday, Dec 12th 2024 Recognised for strengths including flexible data integration and workflow automation to drive personalised experiences, advanced collaboration features for streamlined co-creation and quality control, and enhanced accessibility support for equity and compliance with emerging regulations, Quadient delivers the capabilities needed to unify customer communication processes and create a holistic CX.

Quadient announces new Sage 50 integration to slash invoice processing costs by 86%

Tuesday, Dec 3rd 2024 Quadient has partnered with Sage 50 to integrate its Accounts Payable (AP) automation solution, benefiting over 500,000 UK and Ireland SMBs. This integration streamlines invoice processing with AI-powered data capture, reducing costs and manual tasks while improving efficiency and accuracy.

Avaloq and Quadient Partner to Elevate Client Communications for Financial Services

Tuesday, Dec 3rd 2024 Quadient and Avaloq announced today their partnership to offer unrivaled customer communications management capabilities for the financial services industry.

Porch pirates cashing in on crime: £376.6 million worth of parcels stolen across the UK in the last year

Tuesday, Nov 26th 2024 Porch piracy in the UK hit £376.6 million this year, nearly doubling from 2023. Flats are key targets, with thefts peaking during Black Friday and Christmas. Quadient calls for solutions like parcel lockers to reduce losses and deter thieves.

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