Woman at parcel locker collecting packages from the locker

Leading smart lockers

Smart lockers for every delivery

Parcel Pending by Quadient offers secure, 24/7 access for deliveries, returns, exchanges, and item storage, with secure, convenient smart locker systems.

Request a quoteExplore locker solutions

Proven scale

Thousands of lockers. Millions of deliveries.

120M+

packages delivered annually

10M+

users served

28K+

installations worldwide

Decorative background image. abstract
package deliver small icon

Package volume keeps growing. Manual handling can’t scale.

Smart lockers reduce delivery friction with self-service access for parcels deliveries and returns, as well as temporary item storage.

Explore parcel lockers

Locker portfolio

Explore Parcel Pending lockers

Flexible smart locker solutions designed for secure parcel collection, returns and delivery management across a range of environments.

Image of indoor locker with Screen, keypad and 13 doors

Indoor lockers

Secure, self-service lockers designed for indoor locations including residential buildings, workplaces, retail environments, and other high-traffic areas where convenient parcel access is needed.

View indoor lockers
outdoor locker with small awning, 2 metre locker configuration with printer and dropbox

Outdoor lockers

Weather-resistant locker systems that extend secure collection, delivery, and returns beyond interior spaces and standard business hours.

 View outdoor lockers
product image of dropbox locker starter unit with screen, keypad and printer

Drop Box lockers

Self-service drop-off and returns lockers for retailers and carriers, with secure parcel intake and options for label printing at the locker.

 View Drop Box lockers
oversized locker with three open doors.

Oversize lockers

Large-format lockers for bulky goods, retail collection, returns, rentals, distributor orders and items that do not fit standard compartments.

 View oversize lockers

Find the right locker solution

Match the locker system to the delivery, pickup or storage workflow your organisation needs to improve.

Residential

Resident parcels – Stop turning reception areas into storage spaces. Automate delivery, reduce staff handling, and provide secure, convenient access for residents.

Retail

Collection and returns — Move collection and returns away from the service counter line. Support click & collect, returns, rentals and oversized goods with secure self-service access.

Higher education

Student deliveries - Get student packages out of storage areas and into secure, trackable pickup lockers. Streamline distribution across residence halls, libraries, student services, and other university facilities.

Commercial

Workplace delivery — Secure inbound parcels, assets and employee deliveries across offices and mixed-use buildings without relying on desk-by-desk handoffs.

Carriers

Parcel networks — Centralise first- and last-mile collection, drop-off and returns across shared locker locations built for fast access and operational visibility.

Distributors

Branch fulfillment — Give customers a secure way to collect parts, materials and orders outside standard counter hours.

Request a quote
Woman collecting a package from a Parcel Pending indoor locker.

How it works

From delivery to collection without the front-desk handoff

A courier or staff member places a parcel in a secure locker. The recipient gets a notification and collects their item using a secure PIN code or barcode. Your team gets reporting that shows delivery activity and collection status.

Smart locker workflow capabilities

  • Automated recipient notifications

  • Secure PIN, barcode or mobile access

  • Optional photo capture

  • Reporting for delivery visibility and accountability

  • Flexible integrations with existing systems

Discuss setup

Why Parcel Pending

Built for the places parcels actually land

Parcel Pending smart locker systems are designed around the daily realities of deliveries, returns, staff workflows and user pickup.

Two people using refrigerated locker to collect groceries from their apartment lobby.

Fits your space

Indoor, outdoor, and oversized options help you match the solution to the site, the parcel type, and the pickup patterns.

 Learn more
Person collecting package from parcel locker

Protects every handoff

Smart locks, unique access codes, and mobile access help keep deliveries secure until the right person picks them up.

 Learn more
Image of a woman using technology tablet implying API and Integration software

Connects with your systems

Open API and partner integration options help connect locker workflows with retail, residential, logistics, and operational software.

 Learn more
image of woman using the touch screen of the locker control panel

Looks like it belongs

Locker layouts, compartment sizes, colours, and wraps can be tailored to your space, brand, and delivery needs.

 Learn more
Request a quote

Best-in-class Service

Reliable service, centred around you

Each parcel that passes through our lockers is special and we ensure every item is delivered with this in mind. From sales to installation and ongoing support, Parcel Pending by Quadient is committed to delivering the service you need exactly when you need it.

Customer reviewsSpeak to an expert
man working at computer packing boxes getting ready for shipping

Related Parcel Pending solutions

little girl in red shirt getting a package from a locker while her father watches

Residential package lockers

Automate resident package delivery to save on-site teams' time, elevate the resident experience, and make your community more secure.

 Learn more

Open Network lockers

Secure pickup, drop-off, and returns across carrier and out-of-home parcel networks.

 Learn more

Smart locker systems

Explore the full Parcel Pending portfolio, including indoor, outdoor, and specialised locker options.

 Learn more
Woman wearing blue glasses and orange sweater looking at tablet device in indoor setting

Package management resources

Browse guides, webinars, and articles on parcel delivery automation, locker planning, and package management.

 Learn more
Woman with package

Customer stories

See how organisations use Parcel Pending smart lockers to improve delivery operations and user experience.

 Learn more

Trusted by delivery and business partners worldwide

More choice and convenience for parcel customers

"Our expansion into lockers with 24/7 access will give our customers even greater choice of more than 21,000 locations to drop off parcels. We want to make it as convenient as possible for customers to send and return parcels, fitting it in around their daily routines with a range of options for different lifestyles."
Martin Seidenberg Group Chief Executive of International Distribution Services, Royal Mail

Supporting customers and local communities

"Parcel Pending by Quadient’s smart lockers enable people living near our pubs to easily and securely pick up and return online deliveries from a convenient, trusted location. From Plymouth to Glasgow, introducing parcel lockers to our sites is already benefitting customers and the local community."
Claire Rust Senior Buying Manager, Stonegate

Giving shoppers more convenient collection options

"Customers have told us that they want a broader range of services when it comes to parcel pickups and returns so we’re delighted to be expanding the options available at our Morrisons Daily stores via this partnership with Quadient."
Michael Weightman Convenience Trading Director, Morrisons

• Quality and service that exceed expectations

"We’ve had really good feedback from students and we’ve had really positive feedback from staff – in fact, to the point where they’re asking for more lockers and for larger lockers to give us even more flexibility. It’s definitely been successful."
Michelle Chodyniecki University of Northampton Head of Facilities Services

Smarter services for people on the move

"We’re excited to partner with Quadient to grow our smart locker footprint. This collaboration brings us closer to our mission: making travel easier, lighter, and more enjoyable for everyone."
Oscar Thanoyannis Commercial Director, Stasher

Faster deliveries, greater flexibility

"With Parcel Pending lockers, employees get their IT equipment delivered much faster and they can choose which locker to pick up from, so this offers a great deal of flexibility."
Mads Holmstrøm Support and Logistics Team Manager, Odense Kommune

Resources

Parcel locker insights

Customer stories

See measurable examples of package management, parcel locker and delivery automation in action.

Package management resources

Explore guides, webinars and articles on smart locker planning, operations and parcel delivery automation.

Smart uses for smart lockers

See how smart lockers can support workflows beyond traditional parcel delivery and returns.

View resources

Parcel locker FAQs

Parcel Pending offers indoor, outdoor, drop box, and oversized smart lockers for all customers, designed to support secure parcel collection, delivery, and returns across a range of industries.

Request a quote to find the right locker solution for your organisation.

Unlike traditional lockers, smart locker solutions automate the entire package delivery and retrieval process.

An item is delivered into a secure locker. The recipient receives a notification by text, email, or mobile app, then retrieves the item using a PIN, barcode, or mobile access.

Yes. Parcel Pending smart lockers can support both parcel collection and returns, providing a secure self-service experience that offers greater flexibility for customers and helps reduce operational workload.

Yes. Parcel Pending supports integration options, including open API capabilities and partner integrations, to help connect locker workflows with existing systems and delivery processes.

Yes. Oversized lockers are designed to accommodate bulky items that don’t fit standard compartments, helping provide a secure collection experience for a wider range of parcel sizes.

Smart lockers move parcel delivery and collection into a secure self-service workflow. Couriers or staff members deliver into the locker; recipients receive automatic notifications and can self-service collect from the locker at their convenience. This means staff spend less time logging, storing, and handing off packages.

decorative image

Ready to clear the package pile?

Tell us where packages land today. Parcel Pending can help you design a set-up that fits your space, users and delivery volume.

Request a quote