Woman at parcel locker collecting packages from the locker

Leading smart lockers

Smart lockers for every delivery

Parcel Pending by Quadient helps organisations automate and accelerate parcel delivery, pickup, and returns with secure, convenient smart locker systems.

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Proven scale

Thousands of lockers. Millions of deliveries.

120M+

packages delivered annually

10M+

users served

28K+

installations worldwide

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Package volume keeps growing. Manual handling can’t scale.

Smart parcel lockers reduce delivery friction with self-service access for parcels deliveries and returns, as well as temporary item storage.

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Locker portfolio

Explore Parcel Pending lockers

Flexible smart locker systems for indoor, outdoor, refrigerated, oversized, return and package room workflows.

Image of indoor locker with Screen, keypad and 13 doors

Indoor lockers

Secure, self-service lockers for indoor lobbies/common areas, campus/commercial buildings, mailrooms, and retail locations where delivery volumes are high and space matters. 

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outdoor locker with small awning, 2 meter locker configuration with printer and dropbox

Outdoor lockers

Weather-resistant locker systems that extend secure pickup, delivery and returns beyond interior spaces and standard business hours.

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product image of refrigerator locker with 8 doors.

Refrigerated lockers

Chilled locker compartments for groceries, meal kits, medicine, flowers, cosmetics and other temperature-sensitive deliveries.

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Drop Box lockers

Self-service drop-off and returns lockers for retailers and carriers, with secure parcel intake and options for label printing at the locker terminal.

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oversized locker with three open doors.

Oversize lockers

Large-format lockers for bulky goods, retail pickup, returns, rentals, distributor orders and items that do not fit standard compartments.

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Package room solutions

Controlled-access package rooms for properties or businesses that need overflow storage, oversized delivery support or a space-efficient alternative to a full locker system.

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PREMIER Indoor Locker

A premium indoor locker system for multifamily properties, designed for upscale spaces with the industry’s largest touch screen and brushed aluminum finish.

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Find the right locker solution

Match the locker system to the delivery, pickup or storage workflow your organization needs to improve.

Multifamily

Resident packages – Stop turning the leasing office into a storage area. Automate delivery, reduce staff handling, and ensure 100% delivery accuracy with secure, convenient access.

Retail

Pickup and returns — Move pickups and returns out of the service counter line. Support BOPIS, returns, rentals and oversized goods with secure self-service access.

Higher education

Campus mailrooms — Get student packages out of storage areas and into secure, trackable pickup lockers. Streamline distribution across mail services, residence halls, libraries, bookstores and other student services.

Commercial

Workplace delivery — Secure inbound packages, assets and employee deliveries across offices, campuses and mixed-use buildings without relying on desk-by-desk handoffs.

Carriers

Parcel networks — Centralize first- and last-mile pickup, drop-off and returns across shared locker locations built for fast access and operational visibility.

Distributors

Branch fulfillment — Give customers and pros a secure way to collect parts, materials and orders outside standard counter hours.

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How it works

From delivery to pickup without the front-desk handoff

A courier places a parcel in a secure locker or package room. The recipient gets a text, email or mobile app notification. They pick up using a PIN, barcode or mobile access. Your team gets reporting that shows delivery activity and pickup status.

Smart locker workflow capabilities

  • Automated recipient notifications

  • Secure PIN, barcode or mobile access

  • Optional photo capture and video surveillance

  • Reporting for delivery visibility and accountability

  • Flexible integrations with existing systems

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Why Parcel Pending

Built for the places packages actually land

Parcel Pending smart locker systems are designed around the daily realities of deliveries, returns, staff workflows and user pickup.

Two people using refrigerated locker to collect groceries from their apartment lobby.

Fits your space

Indoor, outdoor, refrigerated, oversized and room-based options help you match the solution to the site, the parcel type and the pickup pattern.

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Protects every handoff

Smart locks, unique access codes, mobile access and optional surveillance help keep deliveries secure until the right person picks them up.

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Connects with your systems

Open API and partner integration options help connect locker workflows with property, retail, logistics and operational software.

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Looks like it belongs

Locker layouts, compartment sizes, colors and wraps can be tailored to your space, brand and delivery volume.

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Supports users after launch

Resident and user support helps reduce package-related questions for on-site teams.

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Best-in-class Service

Reliable service, centered around you

Each parcel that passes through our lockers is special and we ensure every item is delivered with this in mind. From sales to installation and ongoing support, Parcel Pending by Quadient is committed to delivering the service you need exactly when you need it.

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Related Parcel Pending solutions

little girl in red shirt getting a package from a locker while her father watches

Multifamily package lockers

Automate resident package delivery to save on-site teams time, elevate the resident experience, and make your community more secure.

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Delivery person using the touch screen control panel on a locker in order to drop off packages

Courier parcel lockers

Support secure pickup, drop-off and returns across carrier and out-of-home parcel networks.

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Smart locker systems

Explore the full Parcel Pending portfolio, including indoor, outdoor, refrigerated, package room and specialized locker options.

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Package management resources

Browse guides, webinars and articles on parcel delivery automation, locker planning and package management.

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Customer stories

See how organizations use Parcel Pending smart lockers to improve delivery operations and user experience.

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Trusted by delivery and business partners worldwide

Pickup that feels fast because it is

"When pickup becomes self-service, users feel it immediately: fewer lines, fewer handoffs and fewer “where is my package?” moments. The automated locker is AMAZING! Fastest, easiest way I’ve ever done pick-up — and I do a lot."
Lowe’s Home Improvement Customer

Trusted by delivery and business partners worldwide

"Parcel Pending by Quadient has made such a difference in our productivity, our time savings. We are able to offer the quality service that we strive to provide to our residents."
Leah Meyer Assistant Community Manager, Flats at MacArthur

Freeing staff to deliver better service

"Parcel Pending by Quadient lockers have changed how our campus store team spends their time. Instead of being focused solely on fulfilment, staff now have more opportunities to engage with customers and deliver a higher-quality service."
Joseph J. Fortune Director of Business Affairs, University of South Carolina

The perfect balance of flexibility and responsibility

"We are thrilled about our partnership with Parcel Pending by Quadient. The smart locker solution addresses the increasing demand for flexibility in our customer deliveries, all while aligning with a more responsible approach."
Franck Edeline Director of Operations, UPS France

Quality and service that exceed expectations

"By investing in innovations like Parcel Pending by Quadient’s smart lockers, we’re showing our customers in a tangible way that we value their time and understand their daily demands. We’ve earned a reputation with contractors for delivering unparalleled quality and service, so we’re excited to continue exceeding their expectations."
James Golini Vice President of Residential Trade, Ferguson

Faster deliveries, greater flexibility

"With Parcel Pending lockers, employees get their IT equipment delivered much faster and they can choose which locker to pick up from, so this offers a great deal of flexibility."
Mads Holmstrøm Support and Logistics Team Manager, Odense Kommune

Resources

Parcel locker insights

Customer stories

See measurable examples of package management, parcel locker and delivery automation in action.

Package management resources

Explore guides, webinars and articles on smart locker planning, operations and parcel delivery automation.

Smart uses for smart lockers

See how parcel lockers can support workflows beyond traditional package delivery and returns.

View resources

Parcel locker FAQs

Parcel Pending offers indoor lockers, outdoor lockers, refrigerated lockers, drop box lockers, oversize lockers, and package room solutions for all customers as well as the PREMIER Indoor Locker for multifamily properties. Request a quote to get more specific parcel locker type recommendations for your business.

A courier delivers a package into a secure locker or package room. The recipient receives a notification by text, email or mobile app, then retrieves the item using a PIN, barcode or mobile access.

Yes, Parcel Pending supports integration options, including open API capabilities and partner integrations, to help connect locker workflows with existing systems and delivery processes. This includes property management software, order management systems, asset tracking systems, and more.

Outdoor lockers are built for exterior access points and after-hours pickup. They are a strong fit when users need secure access outside a lobby, store, mailroom or office.

Yes. Parcel Pending supports integration options, including open API capabilities and partner integrations, to help connect locker workflows with existing systems and delivery processes.

Yes. Refrigerated lockers help protect groceries, meal kits, medicine, flowers and other temperature-sensitive items. Oversize lockers and package rooms help manage bulky items that do not fit standard compartments.

Smart lockers move package delivery and pickup into a secure self-service workflow. Couriers deliver into the locker or package room; recipients receive automatic notifications and can self-service collect from the locker or package room at their convenience. This means staff spend less time logging, storing, guarding and handing off packages.

Users can receive delivery notifications by text, email or mobile app. Depending on the setup, they can open lockers using a secure PIN, barcode or mobile access.

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Ready to clear the package pile?

Talk to a Parcel Pending expert

Tell us where packages land today. Parcel Pending can help you map the locker, package room or mixed setup that fits your space, users and delivery volume.

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