Customer communications management
Understand customers. Deliver the right message.
Quadient is the leading AI-powered platform to orchestrate personalized, compliant customer communications at scale.
Quadient helps organizations create, deliver, and manage personalized customer communications across digital and print channels with speed, compliance and control.
#1 worldwide in CCM software market share
Proven experience
Trusted by businesses worldwide
More than 2,800 organizations trust Quadient to create, manage and deliver personalised customer communications across print and digital channels.
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#1 CCM solution by market share globally
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98% of our customers recommend Quadient
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80% of our customers state Quadient CCM is better than any competitor
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60% of Quadient customers use AI capabilities daily
Analyst recommendations
Recognized by leading industry analysts
Quadient is consistently recognized for helping organizations deliver compliant, personalized communications at scale.
Challenge
Customer communications break down when systems don’t connect
Customer communications often span disconnected systems, slowing updates and creating inconsistent customer experiences.
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Disconnected systems create inconsistent experiences
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Manual processes slow updates and increase risk
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Disconnected data reduces personalisation and customer satisfaction
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Communications become difficult to manage at scale
How Quadient helps
A simpler way to manage customer communications
Understand your customer
Map customer interactions across channels to understand needs, timing, and communication gaps.
Design communications more consistently
Create and manage communications in one environment with consistent governance and brand control.
Deliver personalized communications at scale
Deliver relevant communications across digital and print channels with accuracy and governance built in.
Automate communication delivery
Reduce manual work with automated content, approvals, and delivery management.
Maintain compliance and control
Apply centralized governance and audit controls across high-volume customer communications.
One system for customer communications
Manage the full communication lifecycle — from journey mapping to delivery and archival — in one connected system.
Customer journey mapping
Understand communication needs, timing, and experience gaps.
Communication design and management
Create communications with consistent governance and brand control.
Data capture and forms
Collect customer data through secure, dynamic forms.
Integration and orchestration
Connect communications to systems and cross-channel delivery.
Real-time customer communications
Generate communications during live customer interactions.
Accessible communications
Create communications that meet accessibility requirements.
Archive and retrieval
Store and retrieve communications securely for compliance and support.
Human-centered, AI-Driven
AI that helps teams communicate better
60% of customers use Quadient AI to reduce template conversion time by up to 90%. Create content faster, improve communications and streamline delivery while keeping people in control.
AI-driven outcomes
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Migrate documents, rules and templates faster
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Improve tone, clarity and consistency
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Draft content aligned to your brand guidelines
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Reuse approved prompts and content patterns
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Translate communications into 100+ languages
Journey mapping
Customer journey mapping
Understand how communications support the customer experience across channels and touchpoints.
Customer journey mapping capabilities
Visualize journeys across channels.
Improve timing and relevance.
Identify communication gaps.
Improve communication effectiveness.
Authoring
Communication design and management
Create and manage communications without slowing delivery or losing governance control.
Communication design and management capabilities
Centralized templates and content.
Governance and approval workflows.
Intuitive editing tools.
Consistent cross-channel output.
Forms and interactions
Data capture and forms
Collect customer data through secure, dynamic forms that reduce manual work and improve accuracy.
Real-time customer communications capabilities
Agent-assisted communications.
Real-time personalization.
Secure document generation.
Consistent messaging.
Integration and orchestration
Integration and orchestration
Connect communications to existing systems and deliver messages reliably across channels.
Integration and orchestration capabilities
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API-driven architecture.
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CRM and ERP integrations.
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Event-triggered communications.
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Reliable cross-channel delivery.
Real-time customer communications capabilities
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Agent-assisted communications.
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Real-time personalization.
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Secure document generation.
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Consistent messaging.
Live communications
Real-time customer communications
Generate communications during live interactions with consistent messaging and personalization.
Accessibility
Accessible communications
Create communications that meet accessibility requirements from the start.
Accessible communications capabilities
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Accessibility-first communication design.
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Compliant cross-channel outputs.
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Support for global standards.
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Modernize legacy communications for accessibility compliance.
Archive and retrieval capabilities
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Secure archive management.
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Fast search and retrieval.
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Faster support access to communications history.
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Audit-ready communication history.
Archiving
Archive and retrieval
Store and retrieve communications securely for compliance, support, and audit readiness.
Ready to deliver better customer communications?
See how Quadient helps teams create, manage and deliver personalised communications across every channel.
Speak with an expertAt scale
Built for billions of customer interactions.
1 trillion
2,000+
8B+
Customer success
How organizations improve customer communications
See how teams reduce complexity across customer communications and improve customer experiences.
Reduce communication complexity
See how organizations simplify management across high-volume communications.
Improve customer experience
Explore examples of more consistent, personalized customer communications.
Strengthen governance
Learn how teams improve control across regulated communications.
Connected Communications
Bring customer communications together
Connect journey design, content creation, delivery and archival in one place to reduce complexity and improve visibility, consistency and control.
Benefits
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Reduce communication management costs
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Improve governance and compliance
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Support flexible deployment models
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Built for regulated environments
Built for regulated industries
Customer communications for industries where compliance, accuracy, and scale matter most.
Financial services
Create compliant, personalized communications for complex financial journeys.
Insurance
Improve policy, claims, and service communications across channels.
Healthcare
Deliver accurate, accessible communications across patient and member touchpoints.
Public sector
Support high-volume communications where clarity, security, and compliance matter.
Utilities
Manage bills, notices, and service updates with consistency and control.
Telecommunications
Deliver personalized account, service, and billing communications at scale.
Integrations
Works with the systems you already use
Integrate with enterprise systems to create more connected customer communication experiences.
Frequently asked questions
Customer communications management helps organizations create, deliver, manage, archive, and retrieve customer communications across digital and physical channels.
Quadient helps connect customer data, content, approvals, delivery, and archival workflows so teams can manage communications in one system.
Yes. Quadient helps teams manage communications across digital and physical channels with governance and consistency built in.
Quadient supports centralized governance, approval workflows, audit controls, secure archiving, and consistent output across high-volume communications.
Quadient supports regulated and high-volume industries including financial services, insurance, healthcare, public sector, utilities, and telecommunications.
Let's Talk
Make customer communications easier to manage
Connect with Quadient to see how your team can create, deliver, and manage customer communications with greater speed, consistency, and control.
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