Industries we serve
Streamline utility billing and workflows
Improve billing clarity, modernise customer communications and reduce operational complexity across regulated environments.
Measurable results
99%/98%
Leader
#1
Highly rated
Recognised by leading analysts
Quadient is highly rated by analysts for helping regulated organisations manage their customer communications at scale.
AI capabilities
AI-powered solutions for the utilities industry
Quadient helps utilities automate billing and communications workflows for a more connected customer experience.
Clearer, easier to manage statements: Easy-to-understand bills with usage visuals, automated billing workflows and faster exception handling.
Manage all communications in one place: Design and deliver compliant print, email, SMS, mobile and web communications.
Streamline processes: Make billing workflows simpler, route service requests and reduce manual effort to keep processes moving.
Keep everything compliant: All documents are secure, searchable and audit-ready across high-volume communications.
Common challenges
The obstacles utilities face
Utilities must balance regulatory compliance, customer satisfaction and operational efficiency — often across complex billing systems and legacy software.
Connect seamlessly
Quadient integrates effortlessly with your existing CIS, ERP and customer platforms without disrupting what’s already in place.
Built for regulated utility communications
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Regulatory compliance support
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Secure archival and retrieval
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Audit-ready communication controls
Built with compliance in mind
Quadient supports utilities operating under strict regulatory, data protection and audit requirements.
Built for regulated utility communications
Regulatory compliance support
Secure archival and retrieval
Audit-ready communication controls
British Gas
"Quadient helps us to focus on the needs of the customer"
British Gas used Quadient® Customer Journey Mapping (CJM) in its mission to evolve from an energy business to a home services provider.
British Gas integrated CJM to extend the power of Quadient’s omnichannel communication platform, Quadient® Inspire.
CJM creates in-depth, holistic customer journey maps, to give the energy supplier insight into customer satisfaction and mitigating pain points in real time.
Adam Firbank, Journey Practice Lead Customer Communications at British Gas, says that Quadient was "the ideal tool" to allow the company to "focus on the needs of the customer."
Utilities trends and insights
Explore how utilities can streamline processes and improve customer experience.
Contact
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