Improve the moments that matter:
Bills, email & SMS, mobile and web content, program enrolment, correspondence
Generate content that is:
Managed by business users, mobile and digital ready
Create communications that are:
Personalised, compliant, omnichannel, guided by customer journey mapping
Quadient Inspire Flex
The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organisations to create and deliver personalised, compliant customer communications across all channels, from one centralised platform.
Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalised, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.
Quadient Inspire Evolve
Cloud communications built for the future
Inspire Evolve is a high-performance, SaaS customer communications management solution from Quadient - the world's most trusted CCM solution provider. Inspire Evolve is born from Quadient’s award-winning flagship CCM solution, Inspire Flex, to align with the needs of today’s agile line of business leaders.
Inspire Evolve integrates four components – content author, front office, generate and archive - in a centralized hub within the Quadient Cloud to deliver a seamless experience for your communications teams. Empower teams with the ability to design and deliver secure, personalised digital communications – all with minimal IT strain.
Empower business users, reduce silos
Reduce the strain on IT and meet consumer demands by empowering business users to customise customer communications quickly and easily, in a controlled environment. Quadient Inspire’s synchronised omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.
Improve customer satisfaction and delight regulators
Clear, concise communications with a centralized platform for all utility correspondence
Turn static utility bills and under-performing outage notifications into mind-blowing dynamic communications, through a single unified platform. Reduce call volumes by making utility bills easy-to-understand with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate usage information.
Drive engagement in utility programs
Improve customer engagement and enrolment levels in utility programs while cutting communication costs at the same time. Create a highly engaged customer base and increase participation in energy efficiency, water conservation and e-bill paperless programs with tailored mobile push notifications, SMS updates, and email communications.
Personalized communications
Create personalised offers to encourage enrolment in fixed payment plans to guarantee income streams. Leverage mobile push notifications, SMS and email to promote annual maintenance plans and new equipment.
Increase agility, reduce risk
Reduce compliance risk and improve operational efficiency by enabling various departments throughout your organisation to collaborate throughout the communications creation and approval process. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.
Complimentary White Paper: "The Future of Customer Experience in the Energy Industry"
Take action to improve the customer journey
Inspire Journey enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, so improvements can be made in real-time.
Powerful utility customer communications archival & retrieval tools
Meet today’s compliance standards and improve CX by providing both customers and employees with quick access to historical documents and data across all channels. Drive web traffic, improve customer experience, and reduce call volumes by empowering your customers to securely access their statements and correspondence through your web portal, on the device of their choice.
Quadient Named a Leader in IDC Marketscape: Worldwide Cloud CCM 2022
Quadient is proud to have been named a Leader for the second time in a MarketScape addressing the CCM market. As a token of our appreciation for this esteemed recognition, we are offering complimentary access to the report.
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Moments that matter in Utilities
A practical guide to getting started with customer journey orchestration
