Centralise systems
Seamlessly integrate enterprise data and systems to create personalised communications that deliver a consistent experience across channels.
Increase agility
Empower your line of business, communication, and CX teams to collaboratively create compliant batch and 1:1 communications with little to no IT support.
Speed transformation
Reduce migration time and effort by 90% with AI-driven migration technology and scalable deployment options across any premise.
Exceed expectations
Capture customer loyalty with industry-leading omnichannel orchestration and journey mapping capabilities that enable CX transformation.
Inspire Flex: A trusted enterprise CCM platform for omnichannel communication
Inspire Flex has transformed the customer experience of thousands of companies worldwide. The solution is flexible enough to handle complex, high-volume production jobs in regulatory industries. It delivers personalised, dynamic digital interactions across channels. It enables an integrated communications approach that meets customer expectations for journey-focused experiences.
Unifying siloed channels, teams, and systems, Inspire Flex improves customer satisfaction and loyalty by providing a seamless, omnichannel journey of connected communications tailored to customers' unique preferences and behaviours.
Soar to the pinnacle of transformation
Inspire Flex Release 17: Intelligent interactions that power better outcomes
Inspire Flex Release 17 (R17) brings you to the pinnacle of customer communications transformation by harnessing AI's potential across content creation, compliance validation, and process development. By putting AI-powered insights and automation at users' fingertips, R17 enables businesses to deliver intelligent interactions that power better customer experience (CX) outcomes and revenue growth.
Uniting advanced AI capabilities with new ways to orchestrate channels, act on customer journey insights, and strengthen brand consistency, R17 is the ultimate CCM-to-CXM transformation accelerator. Soar above economic uncertainty with intelligent interactions that deliver superior customer value.
Streamline the complete CCM lifecycle
Inspire Flex is the only fully integrated, end-to-end enterprise CCM platform. From design to delivery to tracking and archival—Inspire Flex streamlines all aspects of the customer communications management lifecycle. The core components of Inspire Flex work together out of the box and integrate with enterprise systems to accelerate the creation of personalised, omnichannel customer communications.
Eliminate single-point channel solutions and siloed CCM systems with a robust platform that brings the entire process into a centralised environment.
Inspire Flex supports:
Deliver dynamic digital experiences
Quadient Inspire Digital Advantage is a digital experience design application that integrates with Flex to simplify the creation, hosting, and deployment of dynamic digital interactions that engage customers with personalised content in real-time. Test your interactive mobile and web experiences using Flex's omnichannel preview feature, then deploy your app content directly from Digital Advantage.
Enhance digital experiences with interactive elements, such as:
Key Capabilities
Inspire Flex is comprised of several key components that natively work together to deliver the power and scalability needed to meet the enterprise demands of today and the future.
Design
Create accessible templates for all channels, including complex print communications featuring dynamic charts and fully branded HTML5 emails, from a single drag-and-drop design interface. Build engaging content and preview display across channels.
Compose
Define variable data template logic and integrate data feeds from multiple sources to automate the dynamic composition of personalised digital and print communications for on-demand, high-volume batch, or interactive output.
Personalise
Bring templates into the collaborative authoring and editing environment of Inspire Interactive, a Flex component that allows business users to personalise template content via a guided editing workflow that enforces brand and compliance rules.
Deliver
Deliver across email, mobile, web, and print channels according to your channel preference rules. Custom delivery workflows can also be enabled via omnichannel orchestration, which allows events to drive real-time delivery path optimisations.
Archive & Retrieve
Quadient Archive & Retrieval (QAR) ensures compliance with regulatory data retention and audit requirements by providing instant access to historical communications and data. Empower service teams with comprehensive customer interaction histories.
Recognised as a leader in customer communication management software
Frequently asked questions
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