Quadient Inspire Flex
The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organisations to create and deliver personalised, compliant customer communications across all channels, from one centralised platform.
Seamlessly integrate with data sources, complex legacy and core systems to create personalised communications delivered across all channels.
Enhance customer experience
Empower your communications teams to create compliant 1:1 or batch communications in minutes, not weeks, with little IT support.
Speed digital transformation
Reduce migration time and effort by 90% with rapid AI migration technology and industry-leading portability across any prem.
Exceed customer expectations
Our latest release includes 300+ new features that empower, elevate and accelerate your digital-first experiences.
The world's most powerful omnichannel CCM solution
Quadient’s enterprise CCM solution, Inspire Flex, has transformed customer experience for thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalised, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.
One platform, unlimited channels
Power interactive and compliant experiences at scale for web, mobile and digital.
Quadient Inspire Flex – latest release
The latest release of Inspire Flex, R15, includes over 300 new features designed to enable rapid response to market changes and speed digital transformation by empowering business users to elevate CX and exceed customer expectations through personalised, compliant content across all touchpoints. It’s customer experience built for a digital-first world.
The only end-to-end CCM solution
Inspire Flex is the only complete end-to-end CCM solution. From design to delivery, from tracking to archiving content, data and history, Inspire Flex streamlines all aspects of the communications lifecycle under one platform. Inspire Flex’s capabilities work together out of the box and integrate with the most complex of systems and legacy applications, making it easy to leverage existing templates and data from point solutions to create personalised, omnichannel customer communications.
Complimentary eBook: The State of Customer Experience
Inspire Flex is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise.
Inspire Flex’s Designer UI offers the flexibility to create, personalise, manage and publish even the most complex and regulated communication templates.
Leverage base templates to create and customise human-centric communications. Empower business users to manage content and personalisation in a controlled environment to ensure compliance.
Easily integrate multiple data sources to generate personalised digital and printed communications on demand or in high-volume batches.
Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel coordination capability automatically attempts redelivery on alternate channels to ensure engagement.
Transform to digital
Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimised viewing.
Do more with less. Quadient Managed Services (QMS) gives customers the full power of Inspire Flex, while removing the hassle of managing the application or its hosted infrastructure. With QMS, you benefit from the planet’s most intelligent CCM solution—without any heavy lifting. Free IT for other business initiatives and let certified Quadient experts get you to value quicker.
Robust, holistic interaction history reduces risk
Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.
Quadient named a leader in the IDC Marketscape: Worldwide Cloud CCM 2022 Vendor Assessment
After rigorous evaluation, Quadient is proud to have been named a Leader for the second time in a MarketScape addressing the CCM market! As a token of our appreciation for this esteemed recognition, we are offering complimentary access to the report.
Quadient has been on an ambitious, cloud-native, any-prem strategy, with several UX improvements and a continuous push towards Customer Experience, which has resulted in a new positioning of its Inspire platform.