Improve the moments that matter:
SPD, EOB, annual notices, ID cards, digital enrolment and claims forms, plan overviews, welcome kits and more.
Generate content that is:
Managed by business users, governed by approval processes, mobile and digital ready
Create communications that are:
Guided by the member journey, delivered by any channel, personalised in a controlled environment, compliant with regulations and fully auditable.
The only fully integrated, any-premise enterprise CCM solution
Inspire Flex enables organisations to create and deliver personalised, compliant customer communications across all channels, from one centralised platform.
Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalised, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.
Cloud communications built for the future
Inspire Evolve is a high-performance, SaaS customer communications management solution from Quadient - the world's most trusted CCM solution provider. Inspire Evolve is born from Quadient’s award-winning flagship CCM solution, Inspire Flex, to align with the needs of today’s agile line of business leaders.
Inspire Evolve integrates four components – content author, front office, generate and archive - in a centralised hub within the Quadient Cloud to deliver a seamless experience for your communications teams. Empower teams with the ability to design and deliver secure, personalised digital communications – all with minimal IT strain.
Empower business users, reduce silos
Reduce strain on IT and meet consumer demands by empowering business users to make content changes to customer communications quickly and easily. Quadient Inspire’s synchronised omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.
Increase agility, reduce risk
Reduce compliance risk and improve efficiency by enabling compliance, legal and other internal teams, such as member communications, to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail.
Speed up digital transformation and innovation
Quadient Inspire integrates with your existing core platforms and offers flexible implementation options, including on-premise, hybrid, and cloud solutions for a variety of users and business requirements. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to reduce the time and costs associated with retiring legacy CCM systems, saving your team thousands of hours and valuable resources.
Whether you are moving from print to e-delivery, or looking to explore more sophisticated channels, Quadient technology scales with you as you grow, regardless of your organisation’s maturity level.
Complimentary white paper
Healthcare Payers: Staying ahead of change with agile customer communications
Elevate the member experience, improve speed to market
Make onboarding and re-enrollment quick and convenient with digital forms that are pre-populated with your members’ data. Add dynamic elements to complex communications to make it simple for your members to sort through important information with interactive charts, graphs, and sliders. Leverage member data to understand their unique health needs and deliver recommendations via any channel to encourage better health outcomes.
Take action to improve the customer journey
Inspire Journey enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, to orchestrate and optimize any member touchpoint. Improvements can be made in real-time.
Powerful archival and retrieval for improved policyholder experience
Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.
Quadient Inspire enables a more consistent and professional visualization of our communications that is scalable and transferrable across the enterprise. It has also enhanced our workflow management, allowing for ease of use from multiple channels.