Industries we support
Healthcare
Quadient helps healthcare organisations modernise patient communications and financial workflows through secure, AI-powered automation designed for high-volume, highly-regulated environments.
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Recognised by leading healthcare industry analysts
Leading analysts consistently recognise Quadient as a leader in the categories that matter most to healthcare organisations.
Measurable results
#1
3 of the top 5
99.5%
99%
97%
98%
The challenges
Health plans need clear communications for members
Health plan providers manage high volumes of regulated communications across complex organisations and every delivery channel. Clear member information helps people understand their coverage and take the right next step.
Where healthcare teams feel it most:
Complex explanations of benefits and claim summaries can be difficult for members to understand.
Frequent regulatory and plan changes require controlled updates across large content libraries.
Separate systems and teams can produce inconsistent messages across the member journey.
Legacy templates can slow communication updates and the move to digital delivery.
Members need universally accessible, personalised information in the channel they prefer.
Our solution
Why choose Quadient?
Quadient Inspire is built for enterprise communication environments where scale, governance, personalisation and speed all matter.
What Quadient offers health insurers:
Bring content, business rules, approval workflows , delivery and archive into one governed communications hub.
Give business teams controlled editing tools while review workflows protect compliance and brand standards.
Use member and plan data to personalise content across product lines and member segments, with rules for each jurisdiction.
Create print and digital communications from a common design and workflow.
Modernise legacy templates and choose deployment that fits your architecture, from on-premises to cloud.
AI-powered solutions
Make every member communication clearer
Use AI-assisted tools to create, personalise, review and modernise member communications faster, while keeping people in control of content, compliance and delivery.
Member communications, managed in one place
Quadient Inspire helps health plan providers create and deliver personalised communications across print and digital channels, with governance built into every workflow.
Explanation of benefits and claims communications
Present coverage and cost information in a clear format that helps members understand claim outcomes and their next step.
Enrolment and member onboarding
Make enrolment and re-enrolment easier with pre-filled forms and clear, guided experiences and timely plan information.
Digital and print delivery
Create communications once and deliver them through print, email, SMS, portals and mobile experiences according to member preference.
Medication and care guidance
Use member data to personalise medication information and care guidance, including visual cues that help members recognise prescriptions and follow instructions.
Member service support
Give member service teams fast access to current and historical communications so they can answer questions with greater context.
Healthcare use cases
Support the communication needs of complex health plans across product lines and member populations, with controls for regulated markets and hyper-personalisation to manage chronic illnesses and drive better outcomes.
Unified systems
Built for enterprise health plans
Quadient Inspire connects member data, content management, delivery and archive workflows in one enterprise customer communications management platform.
How Quadient supports enterprise payer communications:
Connect with policy administration, claims, CRM and enterprise data sources through an API-based architecture.
Choose deployment that fits your architecture, from on-premises to cloud.
Manage high-volume print and digital communications through one governed system.
Give business teams practical tools that reduce day-to-day reliance on IT.
Strict compliance
Compliant and secure
Quadient Inspire helps health plan providers manage sensitive member communications with the controls required for regulated, high-volume environments.
Security and compliance essentials:
Controls that help health insurers manage regulated member communication processes.
Secure digital delivery and enterprise-grade data protection.
Governed approvals with full audit trails across content and delivery.
Resources
Healthcare insights and resources
Learn more about what Quadient can do for organisations like yours.
Frequently asked questions
Automation in healthcare uses software and connected workflows to reduce manual effort across patient communications, billing, claims, denials, document management and operational processes.
Quadient helps automate invoicing, payment reminders, receivables management and related revenue cycle workflows so healthcare teams can reduce errors, accelerate collections and improve visibility.
Quadient supports secure, GDPR-compliant communications and audit-ready controls across departments, facilities and delivery channels.
Quadient supports secure communications across patient portals, email, SMS and traditional mail so patients can receive the right message in the channel they prefer.
Contact
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