Customer Experience. Activated.

The Customer Experience
Management Maturity
Model: Gartner Research

Complimentary Gartner research

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Quadient a Leader

for fourth consecutive year

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2017 Magic Quadrant for CCM Software

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Bank of Montreal Captures
Multiple Awards

for Digital Transformation with Quadient Inspire

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Quadient® combines the capabilities of three Neopost sister companies, GMC Software, Human Inference and Satori Software into one technology portfolio of solutions designed to improve customer experience by improving the customer journey across print, digital and social channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey.

Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

Experience

Over 6,000 customers worldwide

Backed by the experts

Ranked a Leader by Gartner & Forrester

Future-proof technology

Fastest release rates in the industry

Proven results

95% customer satisfaction rate

Quadient: A New Name for Creating Meaningful Customer Experiences

Advancing the customer experience industry through disruptive innovation and technological excellence.

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Our business solutions at a glance

End-to-end journey mapping

Real-time collaboration

CX visibility across silos

On-going CX enhancement

Personalized digital experience (PDX)

On-boarding

Mobile & web applications

Rapid mobile application development (RMAD)

Single Customer View

Data cleansing & consolidation

Data enrichment

Data security & compliance

Consistent omni-channel communications

Output and compliance Management

Business user empowerment

CCM platform consolidation

Mail optimization & cost reduction

Data processing automation

Postal compliance

Our business solutions at a glance

Bank of Montreal customers can now open accounts on their smartphones in minutes with Quadient Inspire.

Read the Celent case study See all customer stories

The World of Marketing Has Changed. Has the CMO?

A CMO Maturity Model

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Quadient Inspire named a Leader for the fourth consecutive year.

Gartner 2017 Magic Quadrant for Customer Communications Management Software

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Quadient Inspire named a Leader in the 2016 Forrester Wave™

Forrester Wave™: Customer Communications Management, Q2 2016

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eBook: Rise of the Customer Experience Executive

How customer experience earned a spot in the C-suite. Featuring interviews with 5 CXO’s from around the world.

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Our Customers

Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.

Source:
Executive Director, Document Services department, Retail and Investment Bank
Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.

Source:
Senior Vice President, Policy Business Integration. Top U.S. Insurer
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.

Source:
Ms. Ye Lifang, Director of Personal Finance Department, Fubon Bank
We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.

Source:
IT Professional, Medium Enterprise Financial Services Company
Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

Source:
José Casado, Consultant, TenStep - CAPSIS
Quadient has independent validation from Gartner and Forrester. We appreciate the support Mobile Advantage and their user community offers. Their product development roadmap demonstrates innovation and a commitment to the future.

Source:
Senior IT Manager, Medium Enterprise Government Company
I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.

Source:
Joel Hanson, IT Professional, Impact