Because Connections Matter.

Neopost to rebrand as Quadient

We are pleased to announce a new organization with a unified purpose, focused on the future and our customers.

Learn more

Neopost to rebrand as Quadient.

Today, every business interaction – from mail to e-commerce -
is an opportunity to build a meaningful connection. To make
an impact in someone’s life.

And now, we announce a new brand that unifies our global organization
around a common purpose, focusing on the future and our customers.

Learn more

As companies focus on supporting a CX strategy that spans the entire business, they often struggle to make meaningful progress because they haven’t put the needed communications foundations in place.

Every moment, around the world, Quadient® is enabling companies to connect with people to deliver great experiences through exceptional, meaningful and personalized omni-channel communications.

ONE EXPERIENCE, UNLIMITED CHANNELS

Improve the touchpoints that matter most to your customers:

Statements

Correspondence

Complex documents

Email & SMS

Forms

Mobile and web content

Generate content that is:

Managed by your business users

Governed by approval processes

Mobile and digital ready

Create customer communications that are:

Personalized

Ready for delivery via any channel

Compliant with regulations

Guided by customer journey mapping

Analyst report

Ovum Report: Customer Journey Management's Path to Optimization

While journey maps identify problems or areas for content and service improvement, they do not facilitate interactions, provide next best action, or enable content orchestration....

More info

eBook

Managing the CX Demands of 5 Generations

This first-of-its-kind eBook features perspectives from CX experts from around the world on how companies may adapt their CX strategies to win the hearts and minds of consumers across all generations....

More info

Analyst report

Quadient Named Overall Leader in the 2019 Aspire Leaderboard

Quadient has been named an Overall Leader in the 2019 Aspire Leaderboard, an online positioning portal that provides a dynamically interactive vendor comparison....

More info

Webinar

It’s not your fault. But it is your problem.

More info

Webinar

On Demand Webinar: The State of Digital Insurance Transformation

Watch this webinar recording to hear from Oliwia Berdak, VP, Research Director with Forrester Research, and Andi Dominguez, Global Insurance & Healthcare Specialist with Quadient...

More info

Webinar

On Demand Webinar: It was a great decision 10 years ago… will it still be great in 10 years?

During this 30-minute webinar recording, Quadient demonstrated our vendor neutral CCM migration approach...

More info

Gartner Market Guide Customer Journey Analytics

Analyst report

Complimentary Gartner Report: Market Guide for Customer Journey Analytics, 2019

A 2018 Gartner survey found that nearly half of IT and business leaders who invest in customer analytics see customer journey analytics as their top priority. Application leaders may use this report as a guide when evaluating customer journey analytics solutions. ...

More info

Analyst report

The CCM Maturity Model: Managing your Transformation from CCM to CXM

The CXM maturity model helps you understand where you are in the evolution to better CX and lists practical next steps in terms of what you can do to advance the transition....

More info

Analyst report

2019 Market Study: Trends in CX Design & Strategy

This 2019 Market Study conducted by CCW Digital cites in-depth research about what customers want, where brands are failing, how brands are investing, and the key challenges/opportunities to consider when building your customer experience. ...

More info

THE QUADIENT PLATFORM AT A GLANCE
THE QUADIENT PLATFORM
AT A GLANCE

QUADIENT INSPIRE (CCM)

Consistent omni-channel communications

Output and compliance Management

Business user empowerment

CCM platform consolidation

QUADIENT INSPIRE

Customer Communications
Management (CCM)

QUADIENT INSPIRE
(CCM)

QUADIENT DIGITAL ADVANTAGE SUITE

HTML5 Communications

Mobile and web delivery

Create digital documents

Digitized processes

Digital transformation

QUADIENT DIGITAL
ADVANTAGE SUITE

QUADIENT CUSTOMER JOURNEY MAPPING

End-to-end journey mapping

Real-time collaboration

CX visibility across silos

On-going CX enhancement

QUADIENT CUSTOMER
JOURNEY MAPPING

WHY CHOOSE QUADIENT?

Read why our customers chose us

Experience

Over 2,000 customers worldwide

Backed by the experts

Ranked a Leader by Gartner & Forrester

Future-proof technology

Fastest release rates in the industry

Proven results

95% customer satisfaction rate

Quadient Named Overall Leader in the 2019 Aspire Leaderboard

Quadient is proud to have been named an Overall Leader for the second consecutive year in the 2019 Aspire Leaderboard.

Get complimentary PREMIUM ACCESS to the 2019 Leaderboard here.

Learn more

Our Customers

Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.

Source:
Executive Director, Document Services department, Retail and Investment Bank
Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.

Source:
Senior Vice President, Policy Business Integration. Top U.S. Insurer
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.

Source:
Ms. Ye Lifang, Director of Personal Finance Department, Fubon Bank
We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.

Source:
IT Professional, Medium Enterprise Financial Services Company
Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

Source:
José Casado, Consultant, TenStep - CAPSIS
Quadient has independent validation from Gartner and Forrester. We appreciate the support Digital Advantage Suite and their user community offers. Their product development roadmap demonstrates innovation and a commitment to the future.

Source:
Senior IT Manager, Medium Enterprise Government Company
I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.

Source:
Joel Hanson, IT Professional, Impact