Customer Experience. Activated.

Deliver personalized, connected, and compliant omni-channel experiences for your customers.

The only low-code digital experience platform integrated with core systems and aligned across all communication channels.

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Financial Services Webinar Series - Part 2

Webinar Replay: The Past, Present & Future of CX in the Finance Industry

Financial Services Webinar Series - Part 1

Real Time Two-way Communication Elevates Your Customer Experience with Inspire and Sapient

Elevate Your Customer Experience Using AI & Chat

Forrester Report: Now Tech – Customer Communications Management, Q1 2019

Complimentary Gartner Research: Adapt Customer Communications to the Demands of the Digital Customer Experience, 2018

It all starts with the customer.

Great customer experiences require instant access to consistent information and services through a growing array of digital channels, online services, and mobile apps. But digital transformation isn’t just about delivering on new channels, it’s about upgrading your business to run at the speed of today’s commerce.

With 55% of all enterprises still running their internal processes based on paper, it’s about eliminating paper forms and document printing to save millions per year on output, mailing and storage costs - while also ensuring that your business is compliant and connected so that you go beyond launching digital apps to delivering true end-to-end digital experiences.

MOVE AT THE SPEED OF DIGITAL.
WITHOUT LEAVING YOUR BUSINESS BEHIND.

Move to Omni-channel

Do more with less. Upskill your design team to better support line of business leaders and digital projects.

Deliver personalized omni-channel experiences, not digital only.

Empower front-line staff by placing approved customer communication templates at their fingertips.

Think Digital First

Low-code interface helps you quickly create responsive mobile and web experiences.

Speed development time, using more than 100 HTML5 animations and components.

Be more agile, consistent and compliant by powering apps with user-generated content.

White paper

Reimagining Digital Experience: Using the Cloud to Enhance Customer Communications

How tapping into the cloud improves your customer communications and digital experience strategies...

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Analyst report

Quadient® is ranked Overall CCM Leader on the Aspire Leaderboard 2018!

Today, delivering an exceptional customer experience (CX) through personalized omni-channel communications is essential...

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CX Transformation Day Virtual Event (Future of CCM & CX)

Video

Future of Customer Communications Management (CCM) and Customer Experience (CX)

Speakers: Kaspar Roos, CEO of an international technology advisory firm and Arianna Valentini...

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CUSTOMERS ARE THE HEART OF YOUR BUSINESS.

Build stronger relationships

Bring the customer journey to life by linking journeys directly to the touchpoints your customers interact with.

Provide instantaneous feedback to content creators and communications owners.

Make CX improvement faster by routing comments to content owners to make changes right away.

Connect with Confidence

Measure customer sentiment to identify key topics of discussion and measure performance.

Build and maintain an exemplary contact database with accurate, complete and up to date information.

Email validation safeguards your business as you run email campaigns for yourself or on behalf of your clients.

White paper

Acquisition vs. Retention: Where Should Brands Focus?

This white paper delves into the customer life cycle and addresses the dilemma about...

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White paper

The recipe for success: consistent customer data and an omni-channel strategy

Download the white paper to read all about the recipe for a successful omni-channel strategy...

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eBook

eBook: Rise of the Customer Experience Executive

As more and more products become commoditized, the key...

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THE QUADIENT PLATFORM

Single Customer View

Data cleansing & consolidation

Data enrichment

Data security & compliance

Personalized digital experience (PDX)

On-boarding

Mobile & web applications

Rapid mobile application development (RMAD)

Output management

Compliance Management

Complex document creation

Business user empowerment

CCM platform consolidation

Postal solutions

Customer Journey Mapping

WHY CHOOSE QUADIENT?
Read why our customers chose us

Experience

Over 2,000 customers worldwide

Backed by the experts

Ranked a Leader by Gartner & Forrester

Future-proof technology

Fastest release rates in the industry

Proven results

95% customer satisfaction rate

Our Customers

Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.

Source:
Executive Director, Document Services department, Retail and Investment Bank
Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.

Source:
Senior Vice President, Policy Business Integration. Top U.S. Insurer
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.

Source:
Ms. Ye Lifang, Director of Personal Finance Department, Fubon Bank
We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.

Source:
IT Professional, Medium Enterprise Financial Services Company
Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

Source:
José Casado, Consultant, TenStep - CAPSIS
Quadient has independent validation from Gartner and Forrester. We appreciate the support Digital Advantage Suite and their user community offers. Their product development roadmap demonstrates innovation and a commitment to the future.

Source:
Senior IT Manager, Medium Enterprise Government Company
I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.

Source:
Joel Hanson, IT Professional, Impact