It all starts with the customer.
Great customer experiences require instant access to consistent information and services through a growing array of digital channels, online services, and mobile apps. But digital transformation isn’t just about delivering on new channels, it’s about upgrading your business to run at the speed of today’s commerce.
With 55% of all enterprises still running their internal processes based on paper, it’s about eliminating paper forms and document printing to save millions per year on output, mailing and storage costs. While also ensuring that your business is compliant and connected so that you go beyond launching digital apps to delivering true end-to-end digital experiences.
MOVE AT THE SPEED OF DIGITAL.
WITHOUT LEAVING YOUR BUSINESS BEHIND.
Move to Omni-channel
Do more with less. Upskill your design team to better support line of business leaders and digital projects.
Deliver personalized omni-channel experiences, not digital only.
Empower front-line staff by placing approved customer communication templates at their fingertips.
Think Digital First
Low-code interface helps you quickly create responsive mobile and web experiences.
Speed development time, using more than 100 HTML5 animations and components.
Be more agile, consistent and compliant by powering apps with user-generated content.
Gartner Report: Citizen Development Is Fundamental to Digital Transformation
Three Steps to Enrich the Customer Experience with Contextualized Communications
CUSTOMERS ARE THE HEART OF YOUR BUSINESS.
Build stronger relationships
Bring the customer journey to life by linking journeys directly to the touchpoints your customers interact with.
Provide instantaneous feedback to content creators and communications owners.
Make CX improvement faster by routing comments to content owners to make changes right away.
Connect with Confidence
Measure customer sentiment to identify key topics of discussion and measure performance.
Build and maintain an exemplary contact database with accurate, complete and up to date information.
Email validation safeguards your business as you run email campaigns for yourself or on behalf of your clients.
Acquisition vs. Retention: Where Should Brands Focus?
The recipe for success: consistent customer data and an omni-channel strategy
THE QUADIENT PLATFORM
Over 6,000 customers worldwide
Backed by the experts
Ranked a Leader by Gartner & Forrester
Fastest release rates in the industry
95% customer satisfaction rate
Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.Source:
Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.Source:
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.Source:
We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.Source:
Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.Source:
Quadient has independent validation from Gartner and Forrester. We appreciate the support Digital Advantage Suite and their user community offers. Their product development roadmap demonstrates innovation and a commitment to the future.Source:
I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.Source:
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