Quadient® combines the capabilities of three Neopost sister companies, GMC Software, Human Inference and Satori Software into one technology portfolio of solutions designed to improve customer experience by improving the customer journey across print, digital and social channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey.

Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.
 

Experience

Experience

Over 6,000 customers worldwide

Backed by the experts

Backed by the experts

Ranked a Leader by Gartner & Forrester

Future-proof technology

Future-proof technology

Fastest release rates in the industry

Proven results

Proven results

95% customer satisfaction rate

Privacy Compliance

Privacy Compliance by Quadient®

Respond quickly to GDPR data requests to drive an exceptional customer experience

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Our business solutions at a glance

Customer Journey Mapping
End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement
Digital Experience
Personalized digital experience (PDX)
Personalized digital experience (PDX)
On-boarding
On-boarding
Mobile & web applications
Mobile & web applications
Rapid mobile application development (RMAD)
Rapid mobile application development (RMAD)
Data Quality
Single Customer View
Single Customer View
Data cleansing & consolidation
Data cleansing & consolidation
Data enrichment
Data enrichment
Data security & compliance
Data security & compliance
Customer Communications Management (CCM)
Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation
Postal Solutions
Mail optimization & cost reduction
Mail optimization & cost reduction
Data processing automation
Data processing automation
Postal compliance
Postal compliance

Our business solutions at a glance

Bank of Montreal customers can now open accounts on their smartphones in minutes with Quadient Inspire.

The World of Marketing Has Changed. Has the CMO?

The World of Marketing Has Changed. Has the CMO?

A CMO Maturity Model

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Quadient Inspire named a Leader for the fourth consecutive year.

Quadient Inspire named a Leader for the fourth consecutive year.

Gartner 2017 Magic Quadrant for Customer Communications Management Software

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Quadient Inspire named a Leader in the 2016 Forrester Wave™

Quadient Inspire named a Leader in the 2016 Forrester Wave™

Forrester Wave™: Customer Communications Management, Q2 2016

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eBook: Rise of the Customer Experience Executive

eBook: Rise of the Customer Experience Executive

How customer experience earned a spot in the C-suite. Featuring interviews with 5 CXO’s from around the world.

Download the eBook

Our Customers

Aegon
Aetna
Allison
Allstate
Asterion
Banca Popolare di Sondrio
Bradesco
Canaccord Genuity
Canon
Corner Banca
FedEx
Fidelity National
Fubon Bank
Assicurazioni General
Generali Seguros
Humana Inc.
ING
KPMG
La Caja
Mailstreet
MetLife
NCP
Oneil
Pacific Life
Ping an Bank
Pondres
QuadGraphics
Quicken Loans
Royal Neighbors
RR Donnelley
Shutterfly, Inc.
Société Générale
Stralfors
Sumitomo Mitsui Banking Corporation
Transamerica
World Wildlife Fund
  • Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.

    Source:

    Executive Director, Document Services department, Retail and Investment Bank

  • Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.

    Source:

    Senior Vice President, Policy Business Integration. Top U.S. Insurer

  • The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.

    Source:

    Ms. Ye Lifang, Director of Personal Finance Department, Fubon Bank

  • We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.

    Source:

    IT Professional, Medium Enterprise Financial Services Company

    TechValidate
  • Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

    Source:

    José Casado, Consultant, TenStep - CAPSIS

    TechValidate
  • Quadient has independent validation from Gartner and Forrester. We appreciate the support Mobile Advantage and their user community offers. Their product development roadmap demonstrates innovation and a commitment to the future.

    Source:

    Senior IT Manager, Medium Enterprise Government Company

    TechValidate
  • I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.

    Source:

    Joel Hanson, IT Professional, Impact

    TechValidate