Our solutions
MAIL RELATED SOLUTIONS
For organizations who need to simplify mail, we provide the hardware, software, and expertise required to deliver accurate and timely physical communications.
PARCEL LOCKER SOLUTIONS
For businesses who need to manage a growing volume of deliveries and returns, we provide smart and secure pick- up, drop-off solutions that offer convenience and peace of mind.
CUSTOMER EXPERIENCE MANAGEMENT
For enterprises who must compete by creating exceptional customer experiences, we provide omnichannel software solutions that deliver compliant and meaningful customer interactions.
BUSINESS PROCESS AUTOMATION
For small to medium businesses who want to streamline document production processes and workflows, we provide digital solutions that help automate communications and accelerate cash flow.
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What’s new at Quadient
YayPay named a Leader in IDC MarketScape
YayPay, Quadient's recently-acquired Software-as-a-Service (SaaS) accounts receivable (AR) automation platform, has been named a Market Leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Accounts Receivable Automation Applications for Midmarket 2020-2021 Vendor Assessment report.
Quadient® Impress version 1.2 is now available - an upgrade of the multichannel outbound document management platform that automates the customer communication workflow for small and medium businesses (SMBs). Quadient Impress version 1.2 includes architecture upgrades throughout the cloud-based platform that speed the task of preparing and sending customer communications on-site or remotely with greater scalability and enhanced security.
Parcel Pending by Quadient finished off 2020 with impressive growth, having nearly doubled total installations of their smart locker solutions. This growth comes amid consumer demands for safe and secure solutions to retrieve deliveries and is compounded by increases in online shopping.
With Quadient cloud-based Customer Journey Mapping, part of Quadient’s Customer Experience Management (CXM) suite of solutions, British Gas creates and manages in-depth, intelligent journey maps that are used to visualize the customer journey, orchestrate customer communications and provide insights into customer satisfaction levels and business impact at each touchpoint.
Our customers
Customers making meaningful connections with Quadient solutions
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.
Director of Personal Finance Department, Fubon Bank
Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.
Policy Business Integration. Top U.S. Insurer
Migration made easy
Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.
Document Services department, Retail and Investment Bank
All departments access the Quadient mailing machine for their own mailings needs: customer correspondence, billing notices and employee communications (HR-related). The Quadient team responds rapidly to our needs, either by phone or in-person, for support.
VP Operations , University Bank
Ease of use makes the machine easy for training multi-users within the company. This has increased efficiency by reducing the workload for the Operations Department. The model we selected also improved our velocity when we process larger volumes of mailings.
VP Operations , University Bank
Superior customer service
Quadient account representatives are diligent in providing a commendable customer experience for us.
Business Professional, United Parcel Service, Inc.
