Customer communications

Transform your customer experience overnight with a high-performance, SaaS customer communications solution from the world's most trusted CCM provider.

Empower teams with the ability to design and deliver secure, personalized digital communications – all with minimal IT strain.

The only fully integrated, any-premise enterprise CCM solution

Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.

Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey mapping solution that integrates customer journey mapping, data and communications technologies to design and deliver customer-first omnichannel experiences.

Digitalize customer processes and contracts with pre-packaged applications, workflows, and templates.

Bring new digital processes to market fast including common customer processes and digital contracts.

Automate manual processes related to the creation, distribution, and output of invoices, statements, notices, and letters. Impress Automate centralizes outbound document preparation and distribution, giving you complete control over your customer communication process. Establish business processing rules through an intuitive, browser-based interface to accelerate and streamline workflows from anywhere, leading to greater efficiency and an overall reduction in manual errors.

Eliminate the distraction, time, and effort of preparing and sending mail. Impress Distribute gives you the power to send physical or digital communications in just a few clicks without leaving your desk.

Automate the preparation and multi-channel delivery of invoices and related communications in a simple, secure, and compliant manner. 

The built-in electronic payment feature makes it easy for your clients to pay their invoices right away.