Industries we serve
Better retail experiences without added complexity
Improve customer communications, simplify billing and delivery operations, and create smoother retail experiences across digital and physical channels.
350,000+
94%
97%
96%
20,000+
300+
100 years
2 trillion+
Recognized by retail analysts
Connected solutions for retail communications and operations
Improve customer communications, simplify billing and delivery operations, and create more seamless retail experiences.
Customer communication automation
Deliver timely, personalized communications related to orders, returns, loyalty programs, billing and promotions across digital and physical channels.
Retail billing and payment workflows
Automate invoicing, payment reminders and receivables management for subscription, installment or service-based models.
Smarter locker and last-mile delivery solutions
Parcel Pending by Quadient operates 20,000+ smart locker units across North America, Europe, and Asia. The result is lower delivery costs, better pickup convenience, and smoother returns.
Hybrid digital and print delivery
Support secure, consistent communication across ecommerce platforms, mobile apps, email, SMS and traditional mail.
Powered by the Quadient Suite
Keep everything connected with Quadient Suite. Unite customer communications, finance workflows and delivery in one flexible, AI-enabled solution.
Intuitive integration with standard ecommerce sales platforms
Flexible deployment options across cloud, on-premises, and hybrid
Built to scale with your business across channels, regions, and markets
Built for secure, compliant communications
Help support retail security, privacy, and compliance requirements with secure, auditable communications.
-
Data security standards and certifications
-
Audit-ready communication controls
-
Privacy and regulatory support where applicable
How retailers improve customer communications and delivery experiences
Explore how organizations are improving customer communications, streamlining operations, and creating better customer experiences with Quadient.
View customer storiesRetail insights and resources
Lush transforms accounts payable operations
Lush UK processes over 4,000 invoices monthly and reduced non-PO invoice processing from 10 to 4 minutes.
Decathlon expands its parcel locker partnership
Decathlon improved click-and-collect, customer notifications and multicarrier services, with 96% satisfaction among surveyed Decathlon locker users in France.
The retail playbook to winning big with returns
This eBook explores how returns can become a powerful tool to strengthen customer relationships, reduce operational costs, and stay ahead of the competition.
Frequently asked questions
Retail automation uses software and connected workflows to reduce manual work across customer communications, billing, returns, delivery and operational processes.
Retail automation helps retailers deliver timely, personalized communications for orders, returns, loyalty programs, billing and promotions across digital and physical channels.
Quadient helps connect customer communications, finance workflows and delivery processes with standard ecommerce sales platforms and related retail systems. Integration requirements may vary by technology stack.
Retailers can use Quadient to centralize, personalize and automate high-volume communications across ecommerce platforms, mobile apps, email, SMS and traditional mail.
Quadient solutions are built to scale across channels, regions and markets, helping multi-location retail teams keep workflows connected and communication controls consistent.
Contact
Make room for the remarkable
How can we help you?
Thank you for submitting, someone will be in touch shortly