Industry Perspectives
Insights shaping the future of customer experience
Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.
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The true cost of manually processing invoices
It is vital for organizations to keep a close eye on their operating costs. In this article, we calculate the cost of manually processing invoices.
The Future of CX: 5 Trends from the Foundation Up
Originally published in Document Strategy.
GLS Italy strengthens its network of pick-up points in partnership with Quadient
GLS Italy will expand its network of collection points across the country with access to hundreds of carrier-agnostic Quadient lockers being installed over the next few years.
Keeping it Simple: The Top 4 Business Benefits of Customer Communication Management
Here we will highlight four fundamental ways in which CCM will improve your business.
2026 UPS Canadian Rate Change
Everything you need to know about the 2026 UPS Rate change
Transform your organization’s communication with Inspire Evolve in 2025
In 2025, Inspire Evolve helps enterprises modernize CCM with AI assisted orchestration, instant translation and compliant multi channel delivery.
Welcoming Package Concierge to the Quadient Family: Enhancing Parcel Management Together
Welcoming Package Concierge to the Quadient Family: Enhancing Parcel Management Together. A blog post by Benoit Berson, Chief Solution Officer – Lockers at Quadient.
Roundtable: Sage and AP Automation Success
Join a powerful virtual roundtable where two happy Sage/Sage AP Automation users—Frost Group and IKONIX—share real-world challenges, victories, and insights that will spark your own success.
Accountants, meet your new best friend – AI data capture
Learn how Quadient AP’s AI and machine learning can empower accounting teams to outmaneuver redundant processes and be more productive.
We built this for you: A smarter way for small businesses to manage mail in Canada
Discover the benefits of Registered Mail and Xpresspost Certified — two secure, trackable mailing solutions ideal for sending important or time-sensitive documents. Learn how Quadient’s tools make the process simple and reliable.