Why your Neopost machine now says Quadient

Short answer: Neopost is now Quadient, as the company has changed its name. The change was announced in 2019, and the transition was completed in 2020. Your Neopost-branded equipment remains active, with the difference that your invoices, login page, and support emails now say 'Quadient' because we changed our name.

Do you still have Neopost equipment? If so, seeing our new name on your invoices and account might be confusing. Is your machine still supported? Where do you order ink now? How do you sign in to your account? Here’s what you need to know.

Why did Neopost become Quadient?

Neopost was established in France in 1924 and based its business on mailing and paper-handling equipment. Throughout the years, the company gained a reputation for the products it provided for mailrooms and offices, such as postage meters, mailing systems, and document-handling equipment.

On September 23, 2019, the company announced its rebranding to Quadient. For over a hundred years, the company has expanded from supplying traditional mailing equipment to offering a wider range of technologies for managing business communications, mail, and shipping; the name Quadient was introduced to reflect this broader focus.

For current Neopost customers, the change had mainly to do with the company name and brand, not with a shift in the firm that provided their equipment and services. The business continues to operate under the Quadient name in the US. If you have an older machine with the Neopost name, you’ll now turn to Quadient for support, supplies, and new products.

What changed when Neopost became Quadient?

How do I log in to my Neopost account now?

If you used to log in through Neopost, you’ll now log in through Quadient. Go to MyQuadient to get into your account and see the services available to you.

If you're having trouble signing in or aren't sure which portal is yours, the Quadient support page or the Quadient customer page can point you in the right direction.

Is my Neopost machine still supported?

If you have Neopost-branded equipment, like a postage meter or folding machine, you don’t have to replace it because of the name change. Quadient still supports eligible Neopost-branded equipment.

Your older machine may still show the Neopost logo, even though support pages, invoices, supplies and newer products all say Quadient. The logo on your machine doesn’t tell you whether it’s still supported.

Whether your equipment is supported depends on your machine's age and model. If you want to know whether a specific Neopost-branded machine is supported, contact Quadient support and have your model details available.

Contacting support can also help if you need servicing, replacement parts, supplies, or information about upgrading an older system. Quadient can help you identify the current support options for your equipment.

Where can I buy supplies for my Neopost machine?

If you have a Neopost-branded machine, you can find compatible ink and mailing supplies through Quadient. The best place to start is the Quadient ink and supplies page, where you can look for supplies for your specific machine.

If you are not sure which supply you need, check the model number on your machine before ordering. Older listings may still use the Neopost name, while newer ones may use Quadient, so the model number is the best way to confirm compatibility.

Some third-party retailers may still use the Neopost name in product listings because many customers still know the equipment by its old brand name. Just make sure the supply is compatible with your specific model before you buy.

How does tracking work with Quadient now?

If you used tracking tools under the Neopost name, you can now find mail and parcel tracking through Quadient’s mail and shipping solutions. Quadient offers tools to track outgoing mail and parcels and check delivery status. Depending on the system you use, tracking can help your mailroom keep a record of items that have been sent and follow their progress after they leave your business. You can explore the current options on the Quadient parcels page.

If you are using an older Neopost system, the tracking features available to you may depend on your specific equipment or software setup. If you are not sure what your current system supports, Quadient can help identify the options available for your setup.

Explore Quadient’s current mail and shipping systems

The move from Neopost to Quadient is complete, and the product range has continued to grow.

Today, Quadient sells postage meters, folder inserters, mailroom equipment, mail automation software, and parcel shipping and tracking solutions. Some of these products will feel familiar to long-time Neopost customers, while others reflect how the range has expanded over time. The Quadient name now covers both the traditional mailing equipment the company has long been known for and newer software and shipping capabilities.

If your existing Neopost system still meets your needs, the name change alone is not a reason to replace it. But if you are comparing newer equipment or looking for different mailroom capabilities, the Quadient range offers the latest options.

Browse the current Quadient mail and shipping systems.