Aspire CCM-CXM Leaderboard: Latest 2025 Update
Quadient retains Leader position in four software market segments for the 5th consecutive quarter
Aspire CCM-CXM Leaderboard: Latest 2025 Updates
Aspire, a global analyst and market research firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers. Their vendor rankings are converted into a collection of digital grids that comprise the Aspire Leaderboard, the industry's only interactive vendor comparison tool that allows you to assess CCM vendors by the criteria most important to your business.
Quadient is excited to announce that the latest 2025 updates to the Aspire CCM-CXM Leaderboard are now live—with our Leader position retained in four software market segments and our Overall Strategy score increased on the AnyPrem CCM Leaderboard Grid for the fifth consecutive quarter, strengthening our leadership of the Strategic Direction category!
Four Dynamic Software Markets. One Consistent Leader.
We are proud to retain our Leader position in the four software market segments that we rank in: AnyPrem CCM Software, Vendor-hosted SaaS CCM, Communications Experience Platform (CXP), and Interaction Experience Management (IXM). Our consistent leadership affirms the strength of our offering and the future readiness of our strategy, as we lead the market shift from managing communications to orchestrating intelligent experiences that advance outcomes at every stage.
“Quadient has expanded its Inspire CCM platform with real-time sentiment analysis, automated language translation, and PII detection. They also expanded cloud deployment options through their AnyPrem framework, and automated PDF accessibility tools for regulatory compliance,” writes CEO & Founder of Aspire CCS, Kaspar Roos, in a summary of the latest update.
Leading with Critical CXM Transformation Capabilities
Improving the customer experience (CX) is now the number one goal of businesses’ CCM strategies, making it critical to select a solution that supports the orchestration of connected customer journeys across channels and touchpoints. Quadient leads the AnyPrem and SaaS CCM market segments with top-ranked Journey Management and Omnichannel Orchestration capabilities. Our market-leading capabilities enable a seamless transition to a CX-led customer communications approach.
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• Detailed scoring for each vendor, across Offering Strength and Strategic Direction
• Full range of dynamic grid filters and customization capabilities for all seven grids
• Ability to save and share filtered grid views with colleagues via a personalized link
• Vendor profiles featuring expert analysis and customer feedback scores
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Aspire Disclaimer
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product, or service included in the Aspire Leaderboard. For tailored RFP support, please contact the Aspire team.
About Aspire
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Mapping (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at https://www.aspireccs.com.
