The New Era of Intelligent Communication Experiences
Webinar Featuring QKS Group
Over the years, leading global advisory and research firm, QKS Group, has tracked the Customer Communications Management (CCM) industry’s transformation into Customer Experience Management (CXM), as organizations recognize that in a digital-first world, communications are often a consumer’s primary interaction with a brand. With every communication influencing brand perception and loyalty, CCM has become the foundation of customer experience transformation.
2026 marks the next major leap in this evolution. With AI becoming increasingly embedded in the CCM technology landscape, it’s no longer about managing communications–it's about orchestrating experiences that turn isolated messages into intelligent, governed, journey-aware interactions that guide customers toward better outcomes. Enter the new era of Intelligent Communication Experiences.
Gain insight from QKS Group into how AI is transitioning CCM from message delivery to outcome orchestration, redefining how enterprises govern, personalize, and scale customer engagement.
