Provide quick archival of and easy access to historical communications and data across all channels
Specifically designed and built to handle large output volumes typically found in a CCM environment, QAR integrates seamlessly with Quadient Inspire providing archive management for outbound documents and communications. When used together, these powerful technologies enable companies to design, deliver, store and retrieve digital and print customer communications resulting in a better employee and customer experience.
Minimize your compliance risk
Many organizations are still using outdated and siloed archiving technology to store documents and historical data. With the introduction of regulations like GDPR, HIPAA, Section 508, and CCPA, there has been a significant shift in the business landscape. It is no longer acceptable to keep important documents and historical data in disparate archives across the business. It’s also important to be able to meet the rigorous standards for legal holds, deletes, and encryption, along with ensuring write-once-read-many (WORM) compliant data storage.
Improve the customer experience
Today’s customers expect immediate, accurate, and easy access to their statements, bills and other historical documents via a portal or app on their preferred device. When they call for support, they expect customer service reps to have access to the same information – without being put on hold or transferred to another department. QAR’s superior storage and robust integration capabilities allow your company to store and retrieve high volumes of documents and data sets in one enterprise archive. QAR creates a 360-degree view of your customers and delivers that view to the right person, in the right place, at the right time.
Reduce your costs while increasing value
Reduce expensive, time consuming contact center inquiries by giving customers secure access to their historical documents via a web portal or their preferred device. Equip your CSRs with the tools they need to access historical documentation and data to handle customer inquiries faster and improve time to resolution. QAR’s superior archival compression rates of up to 81:1 also reduce your primary and backup storage costs. QAR is the only archive solution open for analysis by business intelligence tools including Watson Analytics, Cognos, Tableau, and Spark allowing you to turn your compliance expense into business intelligence value.
Key capabilities
- Compliant and secure retention
- Superior compression rates
- Robust indexing and search capabilities
- Extensive API set for easy integration
- Rich dataset for BI analytics
Quadient named Overall Leader in 2022 Aspire Leaderboard for CCM
Quadient was named an Overall Leader in the 2022 Aspire Leaderboard for the fourth consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers.
Access the 2022 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.
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