Quadient Retains Leader Position on 2023 Q4 Aspire CCM-CXM Leaderboard

Sponsors 30-day Premium Leaderboard access—unlocking dynamic grid filters

Three Aspire 2023 Leader badges against blue background with multi-colored light beams

2023 Q4 Aspire CCM-CXM Leaderboard Update

Aspire, a global analyst and market research firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers. Their vendor rankings are converted into six interactive, digital grids that comprise the Aspire Leaderboard—the industry's only interactive vendor comparison tool that allows you to assess CCM vendors by the criteria most important to your business. 

Updated quarterly, Quadient is excited to announce that the 2023 Q4 Aspire CCM-CXM Leaderboard update is now live—with our Leader position maintained and top-ranked Journey Management and Omnichannel Orchestration capabilities!  

Quadient Retains Leader Positioning on Three Key Grids

Quadient is proud to retain our positioning as a Leader on three key grids of the Aspire CCM-CXM Leaderboard: AnyPrem CCM Software, Vendor Hosted SaaS CCM, and Communications Experience Platform (CXP), in addition to securing top scores for Journey Management and Omnichannel Orchestration capabilities. Our continued leadership affirms our dedication to delivering competitive solutions for every deployment preference while advancing the CCM-to-CXM evolution.

With our Q3 gains in Total Score on the SaaS CCM grid standing strong, we continue to assert our position at the forefront of the market. On the AnyPrem CCM grid, we maintain the highest score for Platform Strength, testifying to the power of our expanded support for cloud deployment, third-party data integration, and intelligent process automation. Additionally, with the Journey Management and Omnichannel Orchestration filters applied, Quadient is the unrivaled leader on any of the three grids. 

Leading the Market in 10+ Regions and Key Industry Verticals

Most notably, Quadient is ranked the global leader in three key industry verticals within the AnyPrem CCM market: Insurance (Life, Property, & General), Health Insurance, and Public Sector. Within the Insurance and Public Sector industries, Quadient leads in the Enterprise, Mid-market, and SMB segments, evidencing our ability to handle the requirements of regulatory-driven businesses both big and small. Quadient's market presence also proves dominant, leading across 10 regions on the SaaS grid: Latin America, Mexico, Brazil, Europe, France, Italy, Iberia, Eastern Europe, MEA, and APAC. Leading across diverse regions and industries, Quadient's Inspire CCM platform continues to push the boundaries of what's possible and elevate customer success. 

Get 30-day Premium Leaderboard Access!

We are thrilled to sponsor 30-day Premium Leaderboard Access, which unlocks the following:

•            Full range of dynamic grid filters and customization capabilities for all six grids

•            Ability to save and share filtered grid views with colleagues via a personalized link 

•            Detailed scoring for each vendor, by key capability and strategic vision area

•            Vendor profiles featuring expert analysis and customer feedback scores

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Aspire Disclaimer
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product, or service included in the Aspire Leaderboard. For tailored RFP support, please contact the Aspire team.

About Aspire 
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Mapping (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at https://www.aspireccs.com.