Quadient Retains Leader Position on the Aspire CCM-CXM Leaderboard 2025 Q2
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Now Live: 2025 Q2 Aspire CCM-CXM Leaderboard
Aspire, a global analyst and market research firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers. Their vendor rankings are converted into a collection of digital grids that comprise the Aspire Leaderboard, the industry's only interactive vendor comparison tool that allows you to assess CCM vendors by the criteria most important to your business.
Quadient is excited to announce that the Aspire CCM-CXM Leaderboard 2025 Q2 score updates are now live—with our Leader position retained in four software market segments and improvements in Offering Strength across both CCM segments!
Quadient Retains Leader Position in Four Market Segments
We are proud to retain our Leader position in the four software market segments that we rank in: AnyPrem CCM Software, Vendor-hosted SaaS CCM, Communications Experience Platform (CXP), and Interaction Experience Management (IXM). Most notably, we improved our Offering Strength in both CCM market segments with an increase in our Platform Strength and Ability to Execute scores. This demonstrates our commitment to platform-wide product innovation and customer success, enabled by our AI-driven migration accelerators, flexible cloud deployment strategy, and dedicated post-implementation support.
Strengthens AnyPrem CCM Market Scores with Inspire Flex R17
In May 2025, we launched Inspire Flex Release (17), the latest release of our AnyPrem CCM solution, which introduced over 300 new features that harness the potential of AI across content creation, workflow automation, and performance measurement. The sweeping innovation of R17 led to an increase in our Total Score for the AnyPrem CCM market segment and score increases in four key areas: Overall Strategy, Platform Strength, Capabilities, and Ability to Execute. Our strengthened scores demonstrate the far-reaching impact of Inspire Flex R17, ushering in a new era of intelligent interactions that power better outcomes.
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The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product, or service included in the Aspire Leaderboard. For tailored RFP support, please contact the Aspire team.
About Aspire
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Mapping (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at https://www.aspireccs.com.
