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Key Features of Quadient’s Dispute Management Solutions
Improve analysis
Gain the valuable insights needed to make informed decisions and reduce future chargebacks.
- CHG Healthcare cut invoices aged over 60 days from 8% to 2% with Quadient AR.
- Gained deep visibility into billing errors, payment history, and the types of disputes driving delays.
Accelerate resolution
Shorten your dispute resolution process and meet SLAs while preserving customer trust.
- Star Pipe Products reduced resolution time by up to three weeks, accelerating collections.
- Cut average days past due from 21 to 4 by efficiently addressing unauthorized transactions and false claims.
Increase visibility
See and manage your entire dispute operations clearly—know what’s open, what’s causing it, and what’s next.
- ServiceRocket improved collections efficiency using real-time data to prioritize disputes and automate follow-ups.
- Addressed fraudulent chargebacks and customer disputes before they escalated, improving satisfaction and chargeback rates.
Reduce manual work
Automate routine approvals and eliminate human errors to boost operational efficiency
- Star Pipe Products reduced time to issue customer statements from 3 days to just 3 minutes.
- Quadient’s automation removed the need for manual approvals on every case.
"Overall account review and the ease of communication have decreased our DSO and improved customer aging. We are able to address short payments and disputes quickly, and payments are coming in three weeks sooner than they used to! Processing AR statements now takes me 3 minutes, instead of 3 days, and that is amazing! When we have late payments, they’re coming in 4 days late instead of 21. With interest rates what they are, that is huge.”
Results: Disputes resolved 3 weeks faster, significant cut in chargeback costs, improved payment systems performance.
Benefits of Quadient’s AR Dispute Management Software
Streamline the entire dispute lifecycle
Manage disputes efficiently from start to finish with automated workflows that eliminate manual steps. Quadient AR connects every stage, from claim submission to resolution, within one platform, helping your finance team stay organized, consistent, and fast.
Resolve disputes faster with AI-powered insights
Quadient AR uses advanced analytics and machine learning to identify trends, root causes, and recurring issues that drive disputes. With instant visibility into claim status and automated prioritization, your team can resolve cases in days instead of weeks, boosting cash flow and customer trust.
Enhance collaboration and visibility
Bring clarity to your dispute management process. Real-time dashboards and shared workspaces keep finance, sales, and customer service aligned, so everyone knows what’s open, what’s resolved, and what’s next. Transparency reduces friction and improves customer satisfaction.
Reduce costs and manual effort
Automate approvals, route tasks intelligently, and eliminate repetitive follow-ups. Quadient’s dispute management tools reduce administrative overhead, minimize errors, and free your team to focus on strategic analysis rather than manual processing.
Dispute Management Solutions Frequently Asked Questions
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