Innovation Day Brussels – Reimagining. Together.
What happens when business leaders that are invested in customer communications come together to share real-world challenges and innovations?
You reimagine customer communications. Together.
Quadient brings together leaders from regulated industries at our Innovation Day Brussels events to explore how AI, automation, and accessibility are shaping the future of Customer Communications Management (CCM), while keeping compliance, control, and customer experience at the core.
Watch the video to find out what the key takeaways were from Innovation Day 2025.
A Community Around Customer Communications Management (CCM)
Innovation Day is first and foremost about community: Businesses and partners shared real use cases and exchanged best practices
Companies highlighted how they use Customer Communications Management (CCM) software to give them a competitive edge
Peer-to-peer discussions helped organisations discuss similar challenges
Practical innovation for complex environments such as banking, insurance, utilities, financial services or public sector
You don’t have to be a Quadient customer to join, although you can expect case studies and industry analysis from our customers and partners.
Innovation That Delivers Value
Discussions focused on concrete outcomes relating to Customer Communications Management (CCM):
- Moving from AI exploration to adoption that drives real value, with governance as a top priority
- Using automation to reduce technical effort and refocus teams on business value
- Improving communication quality and personalization across all channels as a key CX differentiator
- Addressing digital accessibility as a critical priority in light of the June 2025 EAA (European Accessibility Act) regulation
- Expertise You Can Rely On
Throughout the day, Quadient experts worked closely with customers, sharing insights, product visions, and hands-on experience to help organisations move forward with confidence.
Reimagining. Together.
Innovation Day is one moment in an ongoing journey. Keep in touch with us to join the biggest community leading the discussion on customer communications in the Benelux region.
To stay updated about Innovation Day Brussels 2026, follow us on LinkedIn.
If you can’t wait that long to talk about your organisation’s Customer Communications Management (CCM) needs, reach out to chat with one of our experts today.
