Create dynamic journey maps that offer a living, breathing dashboard of customer emotions
Connect data from every touchpoint for deep insights into each customer’s needs and track metrics for real-time improvement
Act on critical moments with advanced task visualisation to prioritise changes with the biggest impact
Empower business users to drive value through customer communications
The dynamic standard for customer journey mapping
Inspire Journey is the only customer journey mapping solution recognised by analysts to integrate omnichannel communication touchpoints with your customers. Inspire journey not only allows you to experience the journey from the customer perspective, but superior data integration also gives unrivalled insights so you can prioritise the right CX projects and deliver exceptional customer experience across the entire journey.
Inspire Journey lets you leverage insights into actionable, exceptional experiences at every touchpoint in the customer journey. With no implementation lead times, your path to total customer experience transformation starts today.
Achieve customer-centric CX transformation with living journey maps
Visualise the journey through the customer lens
Intuitive, digital customer journey maps deliver powerful insights into each customer journey.
Cutting-edge collaboration tools and global map linking enable distributed customer experience teams to visualise and experience journeys as the customer does via living, breathing dashboards.
SPARK Matrix report: Customer Journey Mapping (2021)
Leverage data for powerful personalisation
Inspire journey is the only journey mapping solution that integrates all of your existing data directly into maps, adding scientific insights, and dynamically integrates KPI tracking and customer emotional scores to power deeply informed, strategic decisioning.
Transform the moments that matter
Inspire Journey drives meaningful change across your organisation by facilitating the prioritisation of tasks and projects that truly impact, enhancing the customer experience at every touchpoint. Interactive tools let you identify and correct pain points, eliminating friction in real time, with measurable results.
IDC: Vendor Profile: Quadient Customer Journey Mapping
Drive value with optimised communications
Inspire Journey lets you leverage superior prioritisation to make the right changes in your communications strategy and connects to templates and communications across every channel and touchpoint for rapid CX transformation. Seamless integration with Inspire Flex and Inspire Evolve means that you are only hours from exceptional omnichannel communications that drive value.
Omdia Report: How Quadient is evolving from CCM into CXM
With the latest development in its Customer Journey Mapping as well as its integrations with companies like Kitewheel, Quadient has taken journey orchestration to a new level. Not only does it offer design-thinking collaboration that improves experience planning, which is a unique capability in the CCM space, it now also has next-best-action automation capabilities to orchestrate true omnichannel communications at scale.