Transitioning to a CX-based Communications Strategy
Delivering frictionless, personalised engagement across the customer experience (CX) is now critical to customer satisfaction, but organisations are increasingly realising that success is dependent on leveraging a unified Customer Communications Management (CCM) platform that connects interactions across data, people, and processes at every stage of the customer journey. In fact, IDC's 2024 Intelligent Forms and Digital Customer Communications Survey found that improving customer engagement and satisfaction was the number one business goal of organisations' ADG/CCM strategy.1
If you’re one of many business leaders seeking an Automated Document Generation (ADG) or CCM solution to help your organisation transition to a CX-based customer communications strategy, then look no further than the IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment—the CCM industry's premier vendor assessment tool—now available for complimentary download!
Quadient Named an Automated Document Generation & CCM Leader
Quadient is proud to position in the Leaders’ category of the 2024 IDC MarketScape for Worldwide Automated Document Generation and Customer Communication Management, which evaluates solutions that support the creation, management, and delivery of customer communications across multiple channels and formats. We believe our position as a Leader demonstrates the crucial role that Quadient plays in the report's highlighted shift from document-based communications to the dynamic, multi-channel delivery of personalised interactions that span customer service, sales, and marketing.
Recognised for strengths including flexible data integration and workflow automation to drive personalised experiences, advanced collaboration features for streamlined co-creation and quality control, and enhanced accessibility support for equity and compliance with emerging regulations, Quadient delivers the capabilities needed to unify your customer communication processes and create a holistic CX that increases customer loyalty and lifetime value.
Get Complimentary IDC MarketScape Excerpt Access!
We are pleased to offer complimentary IDC MarketScape excerpt access to help organisations identify the best-fit CCM vendor to transform their customer communications for omnichannel CX excellence.
Complete the form at right to download the excerpt and discover:
- How the role of ADG/CCM is evolving and emerging use cases
- New communication demands driving cloud and AI innovation
- Essential questions and factors to help assess vendor suitability
- Why IDC named Quadient a Leader and our top three strengths
Find out why IDC Named Quadient a Worldwide ADG and CCM Leader!
About IDC MarketScape:
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.
SOURCE:
- "IDC MarketScape: Worldwide Document Generation and Customer Communication 2024 Vendor Assessment" By: Marci Maddox, December 2024, IDC #US52111324
IDC MarketScape and the MarketScape graphic are protected by copyright IDC 2024.
