Accounts receivable teams today face mounting pressure: greater workloads, tighter cash flow expectations, and growing complexity across disconnected systems. The result? Slower reporting, inconsistent data, and a constant struggle to get a clear picture of financial performance.
In our recent webinar, Discover the Smarter, Simpler Side of AR Management, experts Laura Elliston and Sarah Jayne Martin explored how Quadient AR Express helps organisations eliminate these roadblocks and build a more accurate, efficient, and resilient AR/ credit control operation.
Why AR/ Credit Control teams need smarter automation
Many finance teams manage AR data across several disconnected systems, creating inconsistencies, and making reporting time consuming. The impact of manual work goes far beyond inconvenience. Research shows that 90% of CFOs make decisions based on incomplete or inaccurate data. Outdated spreadsheets, delayed updates, and inconsistent workflows introduce risk that affects cash flow and forecasting. Automation is now essential for teams that want reliable information and the confidence to act quickly.
How AR Express creates a single source of truth
Quadient AR Express brings all AR/credit control data into one intelligent platform, regardless of how many systems an organisation uses. Instead of stitching together reports from multiple places, teams gain immediate visibility into ageing buckets, customer history, and account risk in a clean, centralised view.
Efficiency improves dramatically when automation is introduced. Organisations that streamline AR workflows have reduced outstanding invoices by as much as 25%, and teams using structured automated processes work up to 87% faster than those relying on manual follow ups. These gains reflect what automation does best: reduce effort while improving results.
Powerful tools that support better AR management
During the demonstration, Sarah Jayne highlighted how AR Express helps finance teams manage accounts receivable more efficiently through the following capabilities, designed to improve visibility, automation, and customer engagement:
Real time dashboards showing invoice status, KPI trends, and customer scoring
Intelligent algorithms that identify reliable payers and predict late payments
Automated reporting, reminders, and structured escalation workflows
Email engagement tracking to adapt outreach based on customer behaviour
Secure self-service portal for invoice access, payments, and dispute management
Real results from organisations using AR Express
Customers frequently share the impact our platform has had on their operations. Stephen Tracy from CHG Healthcare spoke about how our dashboards improved his team’s ability to monitor data, streamline internal communication, and support more strategic decisions. These insights helped optimise their cash flow and strengthen operational efficiency.
Similarly, Susan LaRosa from WS Audiology highlighted the simplicity and ease of adoption. Her team was fully trained in a single day, and AR Express quickly became a natural part of their workflow. This reflects our commitment to building technology that is both powerful and intuitive.
Fast implementation and continuous support
AR Express integrates seamlessly with popular systems such as NetSuite, Sage Intacct, QuickBooks Online, and Xero. Most teams are up and running within a week. Our customer success programme and self-service resources ensure ongoing support, so AR teams always have the guidance they need.
A Finance Professional specializing in the areas of Credit Management, Payment Processing, Collections and Accounts Receivable. Possessing over 20 years’ experience in the field managing large global teams with a strong focus on improving efficiency within the Order to Cash cycle. Hailed as an industry expert in the field, Sarah-Jayne makes active appearances in the space, frequently featuring on thought-leading panels and discussions.