Provide quick archiving of and easy access to historical communications and data across all channels.
Specifically designed and built to handle large output volumes typically found in a CCM environment, QAR integrates seamlessly with Quadient Inspire providing archive management for outbound documents and communications. When used together, these powerful technologies enable companies to design, deliver, store and retrieve digital and print customer communications resulting in a better employee and customer experience.
More powerful together
Specifically designed and built to handle large output volumes typically found in a CCM environment, Quadient Archive & Retrieval integrates seamlessly with Quadient Inspire. When used together, these powerful technologies enable you to create compelling experiences through meaningful and personalised batch and on-demand omnichannel communications.
Archive and retrieval today’s compliance standards
Quadient Archive & Retrieval automatically captures and stores high-volumes of documents and data into one enterprise archive. It offers powerful search and fast retrieval options with a delivery solution for multiple browsers, devices and desktop environments.
Improve the customer experience
Drive web traffic, improve customer experience, and reduce call volumes by empowering your customers to securely access their statements, bills, and invoices through your web portal, on the device of their choice.
Empower front-line employees
Equip your CSR’s with the tools they need to access historical documents and past communications to handle customer inquiries faster and improve time to resolution. Quadient Archive & Retrieval creates a 360-degree view of your customers and delivers that view to the right person, in the right place, at the right time.
Eliminate storage silos, improve efficiency
Store high volumes of documents and communications in one enterprise archive up to 75 times more efficiently than traditional archive technology. Quadient Archive & Retrieval features unique PDF indexing and compression capabilities, full text indexing, legal hold processing, and electronic report distribution.
Quadient named a Leader in 2022 Aspire Leaderboard for CCM
The Aspire Leaderboard is an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers.
Access the Leaderboard Portal free for 30-days, courtesy of Quadient.
Support during the installation and implementation phase has been exceptional. Any issues we ran into or questions we had were answered quickly and correctly. The feedback from the development team has been very positive in regards to the creation of the processes.