Santander Bank UK: Taking Onboarding to the Next Level

Winner of the 2019 Celent Model Bank Award

Santander Bank UK was recognized with a 2019 Celent Model Bank Award for their cutting-edge Corporate Digital Onboarding (CDO) experience through the use of digital forms powered by Quadient Inspire.

Key achievements include:

• Greatly improved customer experience

• Significant reduction in onboarding and customer data entry time

• Single digital communication at the point of account opening

• Improved back office performance

Santander UK recognized the power of excelling at client onboarding: competitive differentiation at the beginning of the relationship, and expedited customer engagement and service utilization.

Santander built a cutting-edge Corporate Digital Onboarding (CDO) thanks to its comprehensive, customer- and employee-centric approach, use of dynamic digital forms with Quadient Inspire, API-based services, and RPA functionality.

This Celent case study examines the implementation, and how Santander UK is leveraging Quadient Inspire to improve their commercial onboarding process.

Download a copy of the case study to learn more.

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