Account, billing and payments

Credifon is a prepaid postage account used to fund your franking machine. You add money to the account and then download the required postage credit to your machine. 

NeoFunds is a credit facility that allows eligible customers to use postage and pay later, subject to an approved credit limit, credit checks and the applicable agreement. 

Sign in to MyQuadient and open the postage funding area. Follow the option to request or convert to NeoFunds, if it is available on your account. Quadient will provide the agreement and confirm the next steps after completing its eligibility checks. 

Availability, credit limits, interest and payment terms are governed by your NeoFunds agreement. Refer to the agreement or contact Quadient for account-specific information. 

Sign in to MyQuadient and open the postage funding or top-up area. Your available balance and recent activity should be shown there. 

Your postage account number may also be described as a reference number. You can find it on a Credifon or NeoFunds statement and in the relevant MyQuadient account area. 

Sign in to MyQuadient and open the postage funding area to view and download available Credifon or NeoFunds statements. 

An account may be placed on hold when a payment, credit or account administration issue needs attention. Check MyQuadient for messages and outstanding actions. If the reason is unclear, submit an account support request through MyQuadient. 

Interest may apply to amounts that remain unpaid after the due date. The applicable rate and calculation method are set out in your NeoFunds agreement and account statements. 

Submit a credit-limit request through the account support options in MyQuadient. Any change is subject to review, eligibility and approval. 

Sign in to MyQuadient and update your communication preferences or account contacts. If the option is unavailable, submit an account support request. 

Use MyQuadient to make an online card payment or manage the payment options available on your account. Direct Debit, BACS or CHAPS may also be available. Use the bank information shown on your latest Quadient invoice, statement or authenticated account page and include the correct account reference with the payment. 

Quadient does not take card details during recorded support calls. Avoid sending payment-card or bank information by email or chat. 

Make sure your postage account has sufficient funds and your machine has an active network connection. Use the funds, credit or recredit option on the machine, or follow the model-specific instructions in the Quadient Knowledge Base. MyQuadient support can help if the download fails. 

The minimum amount depends on the machine model and account configuration. Your machine will show the permitted amount when you start a credit download. Check the model guide or contact support if you need confirmation. 

Online payments usually appear shortly after the transaction is approved. Refresh MyQuadient and confirm the balance before downloading credit. Contact support if the payment remains unavailable after a reasonable processing period. 

Allow up to three working days for a BACS payment to reach and be allocated to your postage account. Include your account reference and send remittance information through the approved Quadient route so the payment can be matched correctly. 

Open the postage funding area in MyQuadient and look for balance alerts or notification settings. Available alert options may vary by account. 

Sign in to MyQuadient and open the postage funding or payment history area. Receipts are normally available alongside the relevant transaction. 

VAT treatment depends on the Royal Mail service used. Regulated universal postal services, such as standard 1st and 2nd Class services, are generally exempt from VAT. Other services may be standard-rated. Check the invoice or transaction record for the VAT treatment that applies to your purchase. 

Sign in to MyQuadient and open the invoice or documents area. You can view and download invoices available for the selected account. 

Open the invoice area in MyQuadient to see invoice status, due dates and available payment options. 

Check that you are viewing the correct account or location. Some organisations use a separate billing account for head office or another legal entity. Add or switch location where available, or submit an invoice support request if the document is still missing. 

Use the payment option shown in MyQuadient or follow the instructions on the invoice. For a bank transfer, use the bank details on the latest invoice and quote the invoice number or payment reference exactly as shown. 

There are many ways you can make a payment. To pay by credit or debit card just log into your MyQuadient account and click on ‘View my Invoices’ in the ‘My Account’ section near the top of the page, then select the invoices you wish to pay. For BACS or CHAPS payments: In an effort to make it even easier to do business with Quadient, we have consolidated our bank accounts so that our customers can pay using one set of details and we will allocate the payments for you. Our other bank accounts will remain active so you can continue to pay into those if you prefer. Please remember to quote your invoice number and send a remittance with your payment information on, you can do this here.

Quadient UK Limited 3rd Floor Press Centre, Here East, 14 East Bay Lane, London, E15 2GW

HSBC Bank Quadient UK Limited Sort code: 40-05-20 Account number: 71884301 IBAN: GB39HBUK40052071884301

There are many ways you can top up your machine, the easiest way to manage your postage payments is by direct debit. To download a direct debit mandate please click here. To make an emergency credit or debit card payment please log into your MyQuadient account, go to ‘My account’ and then select `Manage my postage and top up’ or use this link: www.myneopost.co.uk/make-payment. Please note, we are not able to accept card payments over the telephone with a member of the team due to PCI compliance as all of our calls are recorded. For BACS or CHAPS payments: In an effort to make it even easier to do business with Quadient, we have consolidated our bank accounts so that our customers can pay using one set of details and we will allocate the payments for you. Our other bank accounts will remain active so you can continue to pay into those if you prefer. Please remember to quote your Credifon account number and send a remittance with your payment information on, you can do this here. Quadient UK Limited 3rd Floor Press Centre, Here East, 14 East Bay Lane, London, E15 2GW HSBC Bank Quadient UK Limited Sort code: 40-05-20 Account number: 71884301 IBAN: GB39HBUK40052071884301

Use the current Direct Debit mandate or the account update process provided through MyQuadient. Submit changes promptly to reduce the risk of payment or postage-funding interruptions. 

Sign in to MyQuadient and update your account details or submit a change request. Quadient will confirm when the update has been completed. A company-name change may require supporting documentation. 

Your franking licence and machine records are linked to the registered business location. Quadient may need to update your account, licence and return-address information before the machine is used at a new site. 

A franking impression contains information linked to the licensed machine and registered sender. Mailmark machines store relevant information in the barcode. Keep the registered address and machine location current through MyQuadient. 

Use the VAT registration number shown on the invoice issued by the relevant Quadient legal entity. Contact the billing team through MyQuadient if you need confirmation for supplier records.