Quadient Named a Leader in the 2026 IDC MarketScape for Worldwide Intelligent Customer Communication Management
Paris, October 20th, 2026
Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today that it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment (IDC #US54131626, September 2026). Quadient believes its recognition as a Leader reflects the breadth, depth and proven capabilities of Quadient’s customer communications management solution, Quadient Inspire.
According to Amy Machado, research director at IDC: “As customer communications management evolves into AI-powered customer experience orchestration, Quadient differentiates through its innovation, deployment flexibility, and commitment to helping organisations deliver meaningful customer interactions. By combining AI-driven customer communications, customer journey mapping, communication design, governance, and support for SaaS, hybrid, and on-premises environments, Quadient enables enterprises to deliver personalised, compliant, and omnichannel experiences at scale. This combination of capabilities positions Quadient as a compelling choice for organisations modernising customer communications, strengthening customer engagement, and accelerating digital transformation.”
Quadient Inspire covers the full communications lifecycle across digital, interactive, print and forms-based experiences from a single platform, with integrated journey mapping and AI capabilities that help users create and optimize content, streamline workflows, enhance personalisation and strengthen governance. With its any-prem strategy, Quadient gives customers the flexibility to deploy on-premises, on IaaS, on PaaS or as SaaS, and change their deployment model without the complexity of migrating to a different platform.
The IDC MarketScape noted Quadient's key strengths, including “Support resources: Customers we spoke with gave Quadient high marks for its support, including technical support and ongoing communication. Quadient fosters an active user community through extensive support resources, including access to samples, sandboxes, reference applications, and training.”
"I believe being named a Leader by IDC MarketScape reflects our commitment to helping organizations connect data, governance and AI on a single platform to create hyper-personalised communications that are easier to manage,” said Lilac Schoenbeck, senior vice president, product for Quadient Digital. "In today’s world, the ability to execute is what turns vision into meaningful customer outcomes. We believe this recognition underscores the breadth and depth of Quadient’s ability to deliver for customers today, while continuing to invest in the innovations that will drive future success.”
To learn more about Quadient Inspire, visit www.quadient.com/en-us/customer-communications.