Shaping the Future of Customer Communications. Delivering Impact Through Innovation.
Inspire empowers organisations to design, manage, and deliver personalised, compliant, and omnichannel customer communications, all from a single, intelligent platform.
Quadient Ranked #1 for Customer Communications Management Software 2024 Market Share by IDC
(Source: IDC's Worldwide Customer Communications Management Software Market Shares, 2024).
Quadient Ranked #1 Market Share Position in WW CCM Software for 2024
According to IDC’s Worldwide Customer Communications Management Software Market Shares, 2024: Elevating Efficiency and Dynamic Experiences with AI report, Quadient holds the #1 spot in2024market share, We believe this achievement emphasises our leadership and dedication to delivering innovative, customer-focused solutions through Quadient Inspire, empowering organisations to create meaningful, personalised, and seamless customer communications.
"Organisations are investing in AI-driven communication platforms that personalise engagement and unify digital and human touchpoints. Quadient’s Inspire platform leverages AI that evolves and adapts to customer needs for faster content creation, advanced personalisation, automated translation, and intelligent workflow orchestration. As companies navigate an ever-changing regulatory landscape, Quadient is also helping simplify compliance and mitigate risk through managed templates and detailed audit trails. Guided by its 'Elevate to 2030' strategy, Quadient is providing future-ready communications management solutions for the dynamic digital world.”
— Amy Machado
Senior Research Manager, IDC
At Quadient, we don’t just help businesses communicate, we help them connect. With proven leadership in Customer Communications Management and innovation in AI, Quadient Inspire is consistently recognised for transforming customer communications into seamless, personalised experiences. We’re proud to be the #1 choice for businesses looking to deliver meaningful experiences at every touchpoint and drive measurable results.
The Benchmark for Customer Communication Excellence
Named a Worldwide ADG and CCM Applications Leader
Leader on the Aspire SaaS CCM Leaderboard Grid
Quadient retains Leader position with AI-powered capabilities
Expert Insights at a Glance
The platform’s high-performance engine ensures efficient handling of large-scale and complex customer communications,making it a preferred choice for industries like banking, insurance, and healthcare, where compliance, accessibility, and dynamic personalisation are critical.
— SPARK Matrix CCM 2025 Report
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Leading AI Innovation in Customer Communications
QKS names Quadient a Most Valuable Pioneer (MVP) for leading the shift to AI-orchestrated experiences
We’re not just keeping pace with industry trends, we’re leading the way. Recognised for our leadership in artificial intelligence, Quadient Inspire's AI driven capabilities enable businesses to deliver seamless, effective and meaningful interactions to their customers while empowering employees to create and improve communications effortlessly. Leveraging a "Bring Your Own AI" (BYOAI) strategy, Inspire allows enterprises to integrate their trusted AI models for content creation, compliance validation, and workflow automation.
Quadient Inspire unifies content intelligence, journey-aware delivery, and enterprise governance, then wraps it in open APIs and flexible cloud deployment. This is why Quadient leads the transition to AI-Orchestrated Communication Experiences and earns the QKS Most Valuable Pioneer designation.
— Amandeep Singh
Practice Director & Principal Analyst at QKS Group