Quadient Ranked #1 for Customer Communications Management Software 2024 Market Share by IDC
(Source: IDC's Worldwide Customer Communications Management Software Market Shares, 2024).
Quadient Ranked #1 Market Share Position in WW CCM Software for 2024
According to IDC’s Worldwide Customer Communications Management Software Market Shares, 2024: Elevating Efficiency and Dynamic Experiences with AI report, Quadient holds the #1 spot in 2024 market share, We believe this achievement emphasises our leadership and dedication to delivering innovative, customer-focused solutions through Quadient Inspire, empowering organisations to create meaningful, personalised, and seamless customer communications.
"Organisations are investing in AI-driven communication platforms that personalise engagement and unify digital and human touchpoints. Quadient’s Inspire platform leverages AI that evolves and adapts to customer needs for faster content creation, advanced personalisation, automated translation, and intelligent workflow orchestration. As companies navigate an ever-changing regulatory landscape, Quadient is also helping simplify compliance and mitigate risk through managed templates and detailed audit trails. Guided by its 'Elevate to 2030' strategy, Quadient is providing future-ready communications management solutions for the dynamic digital world.”
At Quadient, we don’t just help businesses communicate, we help them connect. With proven leadership in Customer Communications Management and innovation in AI, Quadient Inspire is consistently recognised for transforming customer communications into seamless, personalised experiences. We’re proud to be the #1 choice for businesses looking to deliver meaningful experiences at every touchpoint and drive measurable results.
The Benchmark for Customer Communication Excellence
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We’re not just keeping pace with industry trends, we’re leading the way. Recognised for our leadership in artificial intelligence, Quadient Inspire's AI driven capabilities enable businesses to deliver seamless, effective and meaningful interactions to their customers while empowering employees to create and improve communications effortlessly. Leveraging a "Bring Your Own AI" (BYOAI) strategy, Inspire allows enterprises to integrate their trusted AI models for content creation, compliance validation, and workflow automation.
Don't Take Our Word For It. Discover Real Results.
"Quadient is a customer communication management platform which stands above from the rest. There are a lot of CCM tools available on the market but it totally depends on the use case that we are looking for. Extensive Capabilities, Data Integration, Flexibility and Multi-channel delivery are the few things that I like most." - Verified User in Banking (G2.com)
