Neofunds FAQS What is NeoFunds? How do I check my account balance? How is the interest rate calculated? How can I get a copy of my statement? I need to change my credit limit, how do I do this? How can I update my bank details? Who do I need to inform if my address has changed? Does VAT apply to postage? I made a card payment for postage, where can I find the receipt? How do I set up an email alert for low balance? How do I recredit my franking machine? What is the minimum amount of credit I can load onto my franking machine? How long does it take for a card payment to be available in my postage account? How do I change the email to which our neoFunds Statement is being sent? MyQuadient Sign up or log back in to your customer portal. Visit MyQuadient Chat to us Chat to our virtual assistant or chat to us through Live Chat. Start chat Contact us Contact Quadient's UK customer support team. Send email