The Pinnacle of Communication Transformation

In a world where customer expectations are higher than ever, businesses are rethinking how they communicate, engage, and deliver value. Enter Inspire Flex Release 17 (R17), the latest release of Quadient's any-premise CCM solution, featuring over 300 enhancements that harness the potential of AI-driven automation and actionable insights.

Quadient's most groundbreaking release to date, R17 is more than just a product update—it's a strategic response to the pressing challenges and market dynamics that organisations face, with capabilities exclusively designed to help businesses tackle mounting obstacles head-on.

R17 enables Inspire Flex users to rise above the obstacles by addressing four of the most critical modern customer communication demands:

1. Migrating, Consolidating & Modernising CCM Systems

Organisations are consolidating point solutions and moving away from legacy Customer Communications Management (CCM) systems. Cost pressures and the complexity of maintaining disparate tools are driving businesses to seek unified platforms that deliver more value. At the same time, cloud modernisation is becoming a non-negotiable for companies seeking to increase scalability and agility with a connected, cloud-based communications infrastructure.

How Inspire Flex R17 helps:

With expanded cloud options and additional innovation for easier cloud deployments, Inspire Flex R17 lives up to Quadient’s “AnyPrem” promise. Businesses can now deploy Inspire Flex in Google Cloud and Oracle Cloud, in addition to AWS and Azure.

Additional cloud enhancements include:

Support for Azure Web Application Firewall (WAF), Amazon Linux, and AWS Simple Storage Service (Amazon S3)
Cloud native queue integration through connection with Amazon Simple Queue Service (SQS) and Azure Service Bus

This flexibility enables companies to select the cloud infrastructure that best suits their needs, while ensuring seamless integration with the latest versions of the most popular and trusted cloud security, storage, and messaging services.

For organisations migrating from legacy CCM solutions, Quadient offers InspireXpress+, an AI-powered customer communications migration solution designed to simplify transitions from legacy systems while maximising past investments. Say goodbye to outdated, unsupported systems in record time by automating conversion for a faster, more complete migration.

2. Empowering Employees to Improve Communications

The focus on empowering employees to manage customer communications is evolving. It’s no longer solely about enabling business users to design and create communications without IT support. Today, it's about providing employees of all skill levels with the tools and data insights needed to measure, analyse, and optimise the impact of communications on CX.

How Inspire Flex R17 helps:

R17 introduces robust content management features that empower employees to take charge of customer communications. Several standout capabilities include:

Revision and Change Tracking: Strengthen quality control and collaboration while accelerating review cycles with real-time tracking of template changes, allowing reviewers to accept or reject individual changes with a complete audit trail retained.
Dynamic Brand Management: Better manage brand governance and template versions with the ability to apply brand styles to common templates, which automatically applies brand-specific colours, fonts, logos, table styles, contact info., and more.
Legacy PDF Forms Transformation: Rapidly digitalise legacy PDF forms with the ability to import, edit, and digitally deliver them as fillable PDF forms. A design overlay feature enables users to define field controls and easily edit field styles and data values.

These features enable employees to efficiently create, update, and optimise communications, thereby reducing their dependency on IT teams and fostering a sense of ownership over the communications experience. Additionally, AI-driven content scoring is integrated into a dynamic reporting dashboard, providing real-time insights into content performance and helping employees refine their messaging for maximum impact.

Whether it’s a designer importing InDesign files or a marketer tweaking customer-facing content, Inspire Flex R17 ensures they have the tools to succeed.

3. Leveraging AI for Automation and Personalisation

AI is revolutionizing how businesses personalise communications and automate processes. Enterprises that leverage AI experience higher productivity and better customer satisfaction, making it a critical investment for forward-thinking organisations.

How Inspire Flex R17 helps:

Inspire Flex R17 introduces a suite of AI-powered enhancements that enable businesses to create, manage, and deliver hyper-personalised, high-quality communications safely:

Sentiment and Readability Analysis: Tailor messaging to resonate with customer emotions across diverse scenarios while increasing messaging clarity.
Bulk and On-demand Translations: Auto-translate and spellcheck content in 150 languages to effectively engage global audiences and increase compliance.
PII Detection and Correction: Instantly identify and amend template content that unintentionally includes personally identifiable customer data.

These intelligent content management features are coupled with an AI-driven script assistant that accelerates the development of script-driven processes and updates to existing production workflows. These AI-driven personalisation and automation capabilities enable employees to automate repetitive tasks, allowing them to focus on more strategic initiatives, such as analysing and acting on customer journey mapping and channel engagement insights.

4. Achieving Universal Accessibility Compliance

Regulatory changes, such as the European Accessibility Act (effective June 2025) and updates to Section 508 in the U.S., have made accessibility a top business priority. Many companies not only want to do a better job of creating accessible communications from the initial design phase, but are also looking for ways to remediate the thousands of legacy PDFs on their website and in their archives that are not accessible or are only partially accessible.

How Inspire Flex R17 helps:

Inspire Flex has always supported accessible customer communications design, but R17 takes our support for digital accessibility a step further by enabling the definition of specific accessibility tags for email content (grids, text components, images, tables), making it easy for users to add and update email tags for long-term compliance management. R17 also supports AI-driven translations in universally accessible formats, ensuring that content is accessible regardless of language or disability.

Inspire Adapt is available as a PDF post-remediation solution to ensure the thousands of PDFs on your company website and in your archives are accessible to those who rely on assistive technologies, such as screen readers and text-to-speech software.

Ready to soar above the rest? Learn more about Inspire R17:

Quadient Inspire R17: What's New

Delivery Partner Track