The Legal & General digital transformation journey

In business, size and history brings maturity and stability, but also creates complexities when it comes to delivering transformational change. It’s certainly not impossible though, and when the drive to succeed is matched with the right software to support that success, it’s only a matter of time before everyone benefits. Watch Harriet Moore, Head of Customer Communications, share how Legal & General began their CX journey, how they’ve overcome challenges along the way, and where their exciting plans will take them next—all possible because of Quadient Inspire.

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<p>When external communications are fragmented, the consequences ripple across your entire organisation. This infographic outlines 10 critical ways that poor customer communication management actively damages business performance.</p>

Webinar Accessible Documents: Essential for Some, Better for All Digital accessibility is often treated as a legal obligation, but its true power lies in universal design. In this joint webinar, Infosys and Quadient explore how building accessible documents is essential for individuals with disabilities, yet creates a cleaner, more intuitive customer experience (CX) for everyone. Learn how to leverage inclusive design, automation, and AI to scale communications that lower compliance risk while boosting engagement across your entire customer base.

Accessible Documents: Essential for Some, Better for All

Digital accessibility is often treated as a legal obligation, but its true power lies in universal design. In this joint webinar, Infosys and Quadient explore how building accessible documents is essential for individuals with disabilities, yet creates a cleaner, more intuitive customer experience (CX) for everyone. Learn how to leverage inclusive design, automation, and AI to scale communications that lower compliance risk while boosting engagement across your entire customer base.

Analyst Report Omdia Universe: Customer Communications Management 2026 Wondering which CCM platform is best for your business? Get access to the Omdia Customer Communications Management (CCM) 2026 report and find out which vendors the analysts recommend for your organisation.

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Wondering which CCM platform is best for your business? Get access to the Omdia Customer Communications Management (CCM) 2026 report and find out which vendors the analysts recommend for your organisation.