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Digital Terms and Conditions

Table of Contents

  • General Terms

  • Specific Terms

  • Digital Support Services

  • Data Processing Addendums & InfoSec

  • Professional Services

  • Digital Licensors

On this page, you can download the General Terms and Conditions (GTCs) which you should consider and accept if you want to use our software. You will find different Specific Terms and Conditions (STCs) and other documents depending on the related Quadient software solution and your region of the world. If any document is subject to password, please contact your Quadient sales representative, who can help provide the password to you.

General Terms & Conditions

Current

General Terms & Conditions (GTCs) - Dec. 2025

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Archived

General Terms & Conditions (GTCs) - June 2025

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General Terms & Conditions (GTCs) - Sept 2024

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Specific Terms & Conditions

Global Cloud Solutions

Current

Specific Terms & Conditions for Inspire Evolve - Dec. 2025

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TP

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Specific Terms & Conditions for Inspire Flex Cloud (May 2026)

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Specific Terms & Conditions for Inspire Flex Cloud

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Terms of Use (Prior to 1 Sep. 2024)

APAC

EMEA

NORAM

Japan

Specific Terms & Conditions for Inspire iForms

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DA

Specific Terms & Conditions Quadient Impress - Sept 2026

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Specific Terms & Conditions Quadient Impress - Dec. 2025

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FR

DE

NL

Quadient Impress Service Level Agreement - 2026

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Quadient Impress Service Level Agreement

Multilingual

Specific Terms and Conditions Quadient AR - June 2026

EN

Specific Terms and Conditions Quadient AP - Sept 2026

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Specific Terms and Conditions Quadient AP - Dec. 2025

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FR

NL

Specific Terms and Conditions for Inspire Digital Vault

EN

Archived

Specific Terms & Conditions for Inspire Evolve - June 2025

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Specific Terms & Conditions for Inspire Evolve - Sept 2024

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FR

DE

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PT

IT

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DA

Specific Terms & Conditions - Inspire Evolve (Prior 1 Sep 2024)

EN

General Terms of Use (Prior to 1 Sep 2024)

APAC

EMEA

NORAM

End User Terms (Prior to 1 Sep 2024)

APAC

EMEA

NORAM

Specific Terms & Conditions - Generate on Demand (Prior 1 Sep 2024)

EN

Specific Terms & Conditions - Generate Batch (Prior 1 Sep 2024)

EN

Specific Terms & Conditions - Front Office (Prior 1 Sep 2024)

EN

Specific Terms & Conditions - Content Author (Prior 1 Sep 2024)

EN

Specific Terms & Conditions for Inspire Flex Cloud (Prior to 1 Sep 2024)

EN

Terms of Use (Prior to 1 Sep 2024)

APAC

EMEA

NORAM

Japan

Specific Terms & Conditions Quadient Impress - June 2025

EN

FR

DE

NL

Specific Terms & Conditions Quadient Impress - Sept 2024

EN

FR

DE

NL

End User License Agreement (Prior to 1 Sep. 2024)

USA

UK

Europe

Specific Terms and Conditions Quadient AR (Yaypay) - Dec 2025

EN

FR

DE

NL

Specific Terms and Conditions Quadient AR (Yaypay) - August 2025

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Specific Terms and Conditions Quadient AR (Yaypay) - June 2025

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Specific Terms and Conditions Quadient AR (Yaypay) - Sept 2024

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FR

DE

Terms of Service (Prior to 1 Sep 2024)

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FR

Specific Terms and Conditions Quadient AP (Beanworks) - Sept 2024

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DE

Specific Terms and Conditions Quadient AP (Beanworks) - June 2025

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Specific Terms and Conditions Quadient AP (Beanworks) - Sept 2024

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FR

DE

Terms of Service (Prior to 1 Sep 2024)

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FR

Country Specific Cloud Services

DCS Terms and Conditions

EN

General Terms & Conditions e-Services

DE, AT

CH

Specific Terms and Conditions

FR

Specific Terms & Conditions Neotouch

FR

General Terms & Conditions Neobox

FR

Specific Terms and Conditions

NL - English

BE - English

Specific Terms and Conditions

NL - Dutch

BE - Dutch

Global On-Premise Software

Current

Specific Terms and Conditions for Inspire Flex On Premise - June 2025

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Quadient Impress Automate On-Premise Specific Terms and Conditions - June 2025

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DE

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Quadient Impress Automate On-Premise Specific Terms and Conditions - Sept 2024

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End-user Licence Agreement for Quadient Impress Automate (Automate EULA) (Prior to 1 Sep. 2024)

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Archived

Specific Terms and Conditions for Inspire Flex On Premise - Sept 2024

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Inspire Flex On-Premise EULA (Prior to 1st Sep. 2024)

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DE

Maintenance Service Level Agreement (Prior to 1 Sep. 2024)

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Quadient Impress Automate On-Premise Specific Terms and Conditions - Sept 2024

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End-user Licence Agreement for Quadient Impress Automate (Automate EULA) (Prior to 1 Sep. 2024)

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Digital Support Services

Global Cloud Solutions

Quadient Global Digital Support Terms (Valid from 1st Sep. 2024)

EN

Country Specific Cloud Solutions

DCS Support Schedule

EN

e-Services Service Level Agreement

DE

Global On-Premise Software

Quadient Global Digital Support Terms (Valid from 1st Sep. 2024)

EN

Data Processing Addendums & InfoSec

Current

Global Digital Data Processing Addendum for Quadient Digital - June 2026

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FR

Quadient Digital Compliance Charter

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DCS Data Processing Addendum

EN

eServices Data Processing Addendum

EN

DE

Digital On-Premise Data Processing Agreement - June 2026

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FR

Archived

Global Digital Data Processing Addendum for Quadient Digital - April 2026

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FR

Global Digital Data Processing Addendum for Quadient Digital - Dec. 2025

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FR

Global Digital Data Processing Addendum for Quadient Digital - July 2025

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FR

Global Digital Data Processing Addendum for Quadient Digital - Feb. 2025

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FR

Privacy Notice/Data Processing Terms for Quadient Inspire Evolve (Prior to 1 Sep. 2024)

APAC

EMEA

NORAM

Digital On-Premise Data Processing Agreement - April 2026

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FR

Digital On-Premise Data Processing Agreement - Feb 2025

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FR

Professional Services

Current

Professional Services General Terms and Conditions (PS GTCs) Dec. 2025

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Specific Terms and Conditions for Professional Services (STCs) (Valid from 1st Sep. 2024)

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Archived

Professional Services General Terms and Conditions (PS GTCs) Sept 2024

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Digital Licensors

United States: Quadient CXM USA, Inc. 478 Wheelers Farms Rd Milford, CT 06461, United States of America

Canada: Quadient CXM Canada, Inc. 150 Steelcase Rd West Markham, ON L3R 3J9, Canada

México, Argentina, Colombia, Perú, Chile, Bolivia, Ecuador, Chile, Uruguay, Venezuela, Costa Rica, Dominican Republic, El Salvador, Guatemala, Haití, Honduras and/or Paraguay: Quadient México, S. de R.L. de C.V. Avda. Paseo de la Reforma 333, Of. 407, Del. Cuauhtémoc, Ciudad de Mexico 06500, Mexico

Brazil: Quadient CXM Brazil Ltda. Rua Prof. Artur Ramos 183, Cj 121, 01454-905 São Paulo - SP, Brazil

Only for Quadient Impress and Quadient Impress Automate:

Quadient, Inc. (Rg. No. 94-2388882): Corporation Trust Company, 1209 Orange Street, Wilmington, New Castle County, Delaware

Quadient Canada Ltd (Rg. No. Ontario Corp n° 032482-5): 150 Steelcase Road West, Markham ON L3R 3J9

United Kingdom, Ireland: Quadient CXM UK Limited (company number 03749721) 3rd Floor Press Centre Here East, 14 East Bay Lane, London, London, England, E15 2GW

Quadient Ireland Ltd (Rg. No. N° IE116721): 7 Riverwalk, National Digital Park, Citywest Business Campus, Citywest, Dublin 24, D24 H2CE, Ireland

France, Belgium, The Netherland, and/or Luxembourg: Quadient CXM France SAS 42/46 avenue Aristide Briand, 92220 Bagneux, France

Austria and/or Germany: Quadient CXM Germany GmbH Landsberger Str. 154, 80339 München, Germany

Italy: Quadient CXM Italy Srl Via Santa Maria Valle 1, 20123 Milano (MI), Italy

Switzerland: Quadient CXM Switzerland AG Hertistrasse 25, 8304 Wallisellen, Switzerland

Denmark, Finland, Norway, Sweden and/or Iceland: Quadient CXM Denmark Aps. Buus Jensen Statsautoriserede Revisoren, Lerso Parkalle 112, 2100 København, Denmark

Spain, Portugal: Quadient Software Spain S.A. c/Buen Suceso 32, 2D, 28008, Madrid, Spain

Albania, Algeria, Bahrain, Botswana, Bulgaria, Croatia, Cyprus, Czech Republic, Egypt, Greece, Israel, Jordan, Kosovo, Kuwait, Lebanon, Libya, Malawi, Morocco, Mozambique, Namibia, North Macedonia, Oman, Qatar, Romania, Saudi Arabia; Serbia; Slovakia; Slovenia; South Africa, Syria; Tunisia; Turkey; United Arab Emirates; Yemen, Zimbabwe and/or Zambia. Quadient CXM Czech S.r.o. Hvězdova 1716/2b, 140 78 Prague 4 – Nusle, Czech Republic

Poland Quadient Poland Sp. z.o.o. 27 Orzycka Street, Warsaw, Poland

Only for Quadient Impress and Quadient Impress Automate:

Quadient UK Limited (company number 02658324): 3rd Floor Press Centre Here East, 14 East Bay Lane, London, England, E15 2GW

Quadient France SA (Rg. No. Nanterre 378 778 542): 7 rue Henri Becquerel, 92500 Rueil Malmaison, France

Quadient Belgium NV (Rg. No.: BE 0473.049.006): Ikaroslaan 37, 1930 ZAVENTEM

Quadient Netherlands BV (Rg. No. KvK 01086585): Palmpolstraat 5, 1327CA Almere

Quadient Luxembourg (Rg. No. B 141047): 2 rue Léon Laval, 3372 Leudelange

Quadient Germany GmbH & Co KG (Rg. No. HRA 85583): Landsberger Str. 154, 80339 München, Germany

Quadient Switzerland AG (Rg. No. CHE-113.708.416): Hertistrasse 25, 8304 Wallisellen

Quadient Danmark A/S (R. No. CVR 16 275 034): Valhøjs Allé 176, DK - 2610 Rødovre

Singapore, Thailand, China, India, Hong Kong, Japan, South Korea, Mongolia, Indonesia, Malaysia, Taiwan, Vietnam, India, Pakistan, Philippines, Brunei Quadient Singapore Pte Ltd 20 Cecil Street #17-02/03 PLUS, Singapore 049705 Only for Quadient Impress and Quadient Impress Automate: Quadient Solutions India Pvt Ltd. (Rg. No. U64110HR2008PTC038419) 302, Tower B, Millennium Plaza, Sector 27, Gurgaon HR 122001 India

Australia, New Zealand: Quadient Australia PTY LTD St Martins Tower' Suite 303B Level 3, 31 Market Street, SYDNEY NSW 2000